Lehlohonolo Makoko
Experienced Supervisor & Operations Professional
02 Goshawk Rd, Flamingo Park, 9459, Welkom, ZA.About
Highly accomplished Supervisor and Operations Professional with over 7 years of progressive experience in high-volume hospitality, retail, and logistics. Expertly optimizes operational efficiency, inventory management, and customer satisfaction, consistently driving productivity and achieving organizational goals. Proven leadership, financial acumen, and motivational skills enable the successful guidance of dynamic teams, boosting service efficiency by 15% and reducing inventory discrepancies by 10%.
Code 10 (C1) Drives License
Work
Welkom, Free State, South Africa
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2 Months Contract
Summary
Managed warehouse operations for a logistics company, ensuring efficient parcel handling, organization, and dispatch to optimize delivery processes and maintain record accuracy.
Highlights
Maintained an optimally organized, clean, and safe warehouse environment, enhancing efficient access and retrieval of parcels and freight.
Operated SWAD machinery for precise measurement and weighing, facilitating accurate handling and sorting of inbound and outbound freight.
Ensured 100% record accuracy by meticulously scanning, sorting, packaging, and documenting all freight according to company standards.
Prepared and labeled parcels for delivery, efficiently distributing re-routed items to new destinations and assisting in timely dispatch.
Bloemhof, North West, South Africa
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Summary
Led a team of 15+ individuals and managed daily operations at a high-volume filling station, optimizing service delivery and financial accuracy through effective team and process management to achieve organizational goals.
Highlights
Mentored and led a team of 15+ forecourt attendants and cashiers, boosting service efficiency and customer throughput by 15% through strategic performance optimization.
Directed comprehensive stock-taking and product receiving, reducing inventory discrepancies by 10% and maintaining optimal stock levels.
Oversaw daily cash-up and transaction reconciliation, ensuring 100% accuracy in cash management and financial reporting, safeguarding assets.
Conducted financial analysis, including gross profit calculations, to inform strategic budgeting and cost optimization.
Implemented staff incentive programs, optimized rostering, and enforced HSEQ compliance, enhancing team morale and safety standards.
Welkom, Free State, South Africa
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Summary
Executed dynamic merchandising strategies across multiple retail locations, optimizing product visibility and stock availability to consistently meet sales objectives for FMCG products.
Highlights
Optimized product placement and visual displays for diverse FMCG products, increasing brand visibility and driving sales growth across multiple retail locations.
Managed efficient stock rotation and replenishment across multiple retail outlets, ensuring product freshness and significantly reducing waste.
Cultivated strong relationships with store managers and staff, facilitating effective merchandising and promotional campaign execution.
Provided data-driven feedback on product performance and stock levels, optimizing inventory planning and supply chain efficiency.
Welkom, Free State, South Africa
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Summary
Delivered comprehensive food and beverage service, expertly managing bar operations to ensure exceptional guest experiences in a dynamic restaurant setting.
Highlights
Prepared and served diverse alcoholic and non-alcoholic beverages, including custom cocktails, maintaining high standards of quality and presentation.
Engaged with over 50 customers daily, providing personalized recommendations that enhanced guest satisfaction and fostered repeat business.
Managed and optimized bar inventory replenishment, ensuring consistent stock availability and efficient service delivery.
Developed and introduced new bar menu items, leading to quantifiable increases in beverage sales and positive customer feedback.
Welkom, Free State, South Africa
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Summary
Delivered exceptional dining experiences in a fast-paced restaurant, adeptly managing guest interactions and ensuring precise order delivery for optimal satisfaction.
Highlights
Greeted and seated an average of 70+ guests daily, providing attentive service that ensured a positive first impression.
Assessed guest needs and preferences, offering tailored recommendations that enhanced dining experiences and increased average check size.
Maintained 100% order accuracy by meticulously communicating details to kitchen staff and verifying presentation for flawless delivery.
Sustained high guest satisfaction, directly contributing to positive online reviews and fostering repeat business.
Welkom, Free State, South Africa
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Summary
Managed and optimized critical inventory control processes, ensuring accurate stock levels and efficient supply chain operations for a high-volume restaurant.
Highlights
Oversaw comprehensive stock storage, tagging, boxing, and labeling, improving inventory organization and retrieval efficiency by 20%.
Maintained a steady, uninterrupted flow of stock from storage to service areas, minimizing delays and ensuring continuous product availability.
Conducted regular inventory audits, identifying discrepancies and optimizing stock purchasing within budget, resulting in a 5% reduction in waste.
Managed and updated daily shipment records, purchases, and pricing reports, ensuring data accuracy for financial reconciliation and operational planning.
Welkom, Free State, South Africa
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Summary
Provided high-quality table service and customer engagement in a fast-paced pub and grill environment, ensuring efficient order processing and maximizing guest satisfaction.
Highlights
Prepared and meticulously maintained dining areas, including setting up linens, ensuring a welcoming and organized environment for guests.
Greeted and escorted customers, providing detailed menu information and personalized recommendations to enhance their dining experience.
Accurately took and communicated food and drink orders to kitchen staff, ensuring timely and correct delivery to tables and minimizing errors.
Efficiently served a high volume of guests, maintaining composure and professionalism during peak hours for seamless service flow.
Languages
English
Afrikaans
Skills
Operational Management
Team Leadership, Staff Training & Development, Performance Management, Process Improvement, Time Management, Resource Allocation, Problem-Solving, Budgeting, Planning, Organizing, Equipment Maintenance, Fraud Prevention, Cleanliness & Hygiene Standards, Report Analysis, Cost Optimization, Rostering.
Customer Service Excellence
Guest Relations, Client Satisfaction, Conflict Resolution, Service Delivery, Communication Skills (Verbal & Written), Needs Assessment, Guest Experience Optimization, Personalized Recommendations, Customer Engagement.
Financial & Transaction Management
Cash Handling, POS Systems, Transaction Processing, Financial Reconciliation, Budget Adherence, Expense Management, Gross Profit Calculation, Income Statement Interpretation.
Food & Beverage Operations
Beverage Preparation, Menu Planning, Order Management, Food Safety & Hygiene, Bar Operations, Guest Experience.
Office Administration
Record Keeping, Administrative Support, Email Management, Meeting Scheduling, Supply Ordering, Bookkeeping, File Organization, Phone Etiquette, Attention to Detail, Multitasking.
Inventory & Stock Management
Stock Control, Receiving & Dispatch, Inventory Audits, Supply Chain Coordination, Loss Prevention, Merchandising, Replenishment, Stock Rotation, Waste Reduction, Inventory Organization.
References
Mr Pieterse
The Courier Guy Welkom Manager +27 76 960 3270
Mr. T. L Tshehlana
Ocean Basket Restaurant General Manager +27 79 923 6575
Chef Irene
Funtasia Fun Park and Restaurant Manager +27 69 135 8829
Mr Leon
RCL Foods Line Manager +27 76 521 1982