Violet Lerato Modisapodi
Customer Service & Operations Professional
02 Goshawk street, 9459, Welkom, South Africa.About
A passionate and results-driven professional with strong experience in customer service, operational support, and data management, seeking to leverage proven organizational and communication skills in a dynamic and challenging environment. Eager to apply a diligent work ethic and ability to quickly learn new systems to contribute to team success and drive operational excellence.
Work
FUEL ZONE
|Cashier
Welkom, Free State, South Africa
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Summary
Managed front-end cash operations and provided customer support at a high-volume filling station, ensuring efficient service delivery.
Highlights
Processed an average of 200+ daily customer transactions, ensuring precise handling of cash, credit, and mobile payments.
Achieved 99.5% accuracy in daily cash reconciliation, minimizing financial discrepancies and supporting robust accounting practices.
Delivered exceptional front-line customer service, resolving inquiries and complaints efficiently to maintain high satisfaction levels.
Managed and replenished stock for convenience store items, ensuring optimal product availability and organized displays.
STATISTICS SOUTH AFRICA
|Supervisor
South Africa
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Summary
Supervised field data collection operations for a national statistics agency, ensuring data integrity and team performance.
Highlights
Directed and coordinated daily data collection efforts for national statistical surveys, ensuring adherence to strict methodological guidelines and project timelines.
Conducted rigorous verification of data submitted by field workers, enhancing data accuracy and integrity for critical reports.
Provided comprehensive training and ongoing support to a team of field staff, optimizing performance and resolving on-site operational challenges.
Contributed to the successful and timely completion of a key national data collection contract, ensuring all deliverables met government standards.
Education
VUSELELA TVET College
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N4 & N6 Qualification
Public Management
THUTO-LORE SECONDARY SCHOOL
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National Senior Certificate (Grade 12)
High School
Courses
Setswana
English
Mathematical Literacy
History
Life Science
Geography
Life Orientation
Languages
Setswana
Native
English
Fluent
Afrikaans
Proficient
Sesotho
Fluent
Certificates
Public Management N4 & N6 Qualification
Issued By
VUSELELA TVET College
Skills
Customer Service
Client Relations, Active Listening, Conflict Resolution, Service Excellence.
Operations Management
Time Management, Organizational Skills, Data Collection, Data Verification, Process Improvement.
Financial Acumen
Cash Handling, Transaction Processing, Reconciliation, Basic Math.
Team Leadership
Team Coordination, Supervision, Training, Problem Solving.
Physical Readiness
Operational Readiness, Physical Stamina, Manual Dexterity.
References
Mr. Mosiane
Principal, THUTO LORE SECONDARY SCHOOL - Contact details: 083 292 9949
Kgomotso Modisapodi
Sister - Contact details: 063 586 5004
Mme Gloria
Head of Department, FUEL ZONE - Contact details: 068 001 3355