About
Highly organized and tech-savvy Virtual Assistant with over 4 years of experience providing comprehensive administrative, legal, and marketing support to executives and legal professionals in fast-paced environments. Proven ability to manage complex calendars, execute digital marketing strategies, and streamline operations to enhance efficiency and client satisfaction. Seeking to leverage advanced administrative and communication expertise to drive remote business success.
Work
Malinga & Mpofu Legal Practitioners
|Personal Assistant
Bulawayo, Matabeleland North, Zimbabwe
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Summary
Managed comprehensive administrative and legal support functions for senior executives, ensuring seamless operations and efficient client communication within a dynamic legal environment.
Highlights
Managed multiple executive calendars, meticulously scheduling meetings and coordinating appointments to optimize time utilization and ensure timely engagements.
Conducted thorough legal research and maintained up-to-date legal files and records, ensuring compliance and easy access to critical documentation.
Streamlined communication processes with clients and court personnel, effectively managing inquiries and deadlines to facilitate smooth case progression.
Tracked critical court dates, filing timelines, and legal documentation, ensuring strict adherence to deadlines and preventing potential delays or penalties.
Corporate 24 Hospital Group
|Market Researcher
Bulawayo, Matabeleland North, Zimbabwe
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Summary
Executed market analysis and competitive intelligence activities to inform product demand and strategic positioning within the healthcare sector.
Highlights
Conducted comprehensive market analysis, generating detailed reports on product demand that informed strategic decision-making for new service offerings.
Compiled and organized extensive data on potential leads and new products, contributing to a more structured and accessible information repository for sales teams.
Evaluated competitor products and market share trends, providing critical insights that helped identify competitive advantages and market opportunities.
AFC Bank Zimbabwe
|Sales Agent
Bulawayo, Matabeleland North, Zimbabwe
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Summary
Facilitated client account management and provided comprehensive banking service recommendations, consistently achieving high levels of customer satisfaction.
Highlights
Assisted a high volume of clients with account openings, loan applications, and diverse transactions, ensuring accurate and efficient service delivery.
Recommended tailored banking services based on in-depth client needs analysis, contributing to enhanced customer engagement and product adoption.
Delivered detailed product presentations and provided exceptional customer support, effectively addressing inquiries and building strong client relationships.
Resolved customer issues efficiently and effectively, consistently maintaining high customer satisfaction ratings through proactive problem-solving.
Education
ALX Africa
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Certificate
Virtual Assistant
IMM Graduate School of Marketing
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Certificate
Applied Digital Marketing
IMM Graduate School of Marketing
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BBA
Marketing Management
IMM Graduate School of Marketing
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Diploma
Marketing Management
Languages
English
Skills
Administrative Support
Calendar Management, Email Management, Document Preparation, Data Entry, Project Management, Time Management, Legal & Administrative Support.
Software & Tools
Microsoft Office Suite, Word, Excel, PowerPoint, Google Workspace, Docs, Sheets, Calendar, Gmail, Canva, Trello, CRM Software, Zoom, Slack.
Communication & Client Relations
Client Communication, Customer Support, Customer Satisfaction, Stakeholder Engagement.
Marketing & Research
Digital Marketing, Social Media Management, Market Analysis, Competitor Analysis, Data Compilation, Report Generation, Lead Generation.
Financial Services
Account Openings, Loan Applications, Transaction Processing, Banking Services.
References
Mr. Lozithelo Mpofu
Senior Partner, Malinga & Mpofu Legal Practitioners | +263 772 707 843 | lozithelom@gmail.com
Mr. Abednicho Dube
Legal Practitioner, Malinga & Mpofu Legal Practitioners | +263 773 361 034 | abedube1981@gmail.com