Lucas Pereira da Silva

Managed high-volume customer inquiries across live chat, email, and telephone channels, ensuring timely and accurate responses to maintain service level agreements.

Provided comprehensive information and assistance on account issues, deposits, withdrawals, and bet queries, guiding customers through complex processes.

Resolved intricate customer complaints, achieving high satisfaction rates through effective problem-solving and empathetic communication.

Facilitated seamless communication by accurately translating customer inquiries and issues from Portuguese to English for efficient escalation and resolution.

Managed the comprehensive setup of new customer accounts and meticulously maintained existing records, ensuring data accuracy for streamlined financial operations.

Produced invoices and credit notes with high accuracy, facilitating timely billing and adjustments for customer accounts.

Executed daily banking activities and performed precise account reconciliations, identifying and resolving discrepancies to ensure financial integrity.

Proactively contacted customers to secure timely payment of outstanding invoices, contributing to improved cash flow and reduced aged debt.

Efficiently stowed products in designated locations, ensuring strict adherence to safety protocols to maintain a secure and organized work environment.

Executed precise picking and packing operations for diverse product ranges, contributing to efficient order fulfillment and dispatch.

Loaded and unloaded delivery vehicles, optimizing turnaround times and supporting smooth logistics flow.

Maintained rigorous quality control checks for all incoming and outgoing goods, ensuring 100% accuracy and adherence to first-class standards.

Managed and executed social media content projects, including creation and scheduling, enhancing online presence and brand visibility.

Addressed and resolved customer queries and issues promptly via phone and email, fostering positive client relationships and ensuring satisfaction.

Maintained organized digital and physical files, ensuring efficient retrieval and management of critical correspondence and documents.

Facilitated clear communication by accurately translating critical documents and communications between English and Portuguese for internal and external stakeholders.