About
Highly analytical Technical Support Specialist transitioning into Cloud Engineering, leveraging a strong foundation in Linux environments and system optimization. Currently enhancing cloud infrastructure expertise through AltSchool Africa's rigorous program, aiming to design and implement scalable, resilient cloud solutions. Adept at troubleshooting complex systems and eager to contribute to innovative cloud-native projects.
Work
Green Apple solutions
|Technical Support Specialist
Lagos, Lagos, Nigeria
→
Summary
Assist in monitoring and resolving production-level incidents by identifying root causes and supporting quick, effective resolutions. Provide technical support to users by analyzing service requests and escalating issues to the development team when necessary. Work closely with developers to test, verify, and deploy system fixes or updates to maintain application stability. Help design and develop simple digital business processes using low-code platforms to automate routine tasks and improve workflow efficiency. Document common issues, troubleshooting steps, and resolutions to support knowledge sharing within the team. Contribute to team discussions on process improvements and assist in implementing new support procedures. Maintain a strong focus on learning, continuously developing technical and problem-solving skills in real-world support environments.
Education
Altschool Africa
→
Cloud Engineering
Languages
English
Skills
Operating Systems
Linux, Ubuntu, CentOS, Windows Server.
Cloud Platforms
AWS (Amazon Web Services), Azure, Google Cloud Platform (GCP), Cloud Infrastructure.
System Administration
Server Management, Network Configuration, Troubleshooting, System Monitoring, Performance Tuning, Backup and Recovery.
Scripting & Automation
Bash Scripting, Shell Scripting, Automation.
DevOps Tools & Concepts
Docker, Kubernetes (basic understanding), Version Control (Git), CI/CD (conceptual).
Networking
TCP/IP, DNS, DHCP, Firewalls.
General Skills
Systems Analysis, Technical Support, Problem Solving, Analytical Thinking, Documentation.