Maria Nowak
Quality Control & Customer Service Specialist
Liberec, CZ.About
Highly experienced Quality Control and Customer Service Specialist with over 15 years of proven expertise in manufacturing and administrative environments. Adept at meticulously verifying production quality, optimizing processes, and delivering exceptional client support, consistently achieving high standards and operational efficiency in international settings.
Work
DENSO
|Quality Control Specialist
Liberec, Liberec Region, Czechia
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Summary
Currently serving as a Quality Control Specialist at DENSO, overseeing production component quality and collaborating with manufacturing teams to uphold stringent safety and quality standards.
Highlights
Verified quality of thousands of production components daily, ensuring adherence to strict company and industry standards, significantly reducing potential defect rates.
Analyzed extensive quality documentation and generated detailed reports, providing critical data for process optimization and informed decision-making across departments.
Collaborated cross-functionally with production teams to identify root causes of defects and implement corrective actions, improving overall product quality and operational efficiency.
Maintained rigorous safety and quality standards within a high-volume manufacturing environment, contributing to a compliant and efficient production cycle.
Elbest Security Sp. z o.o.
|Guard
Unknown, Unknown, Poland
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Summary
Provided comprehensive security services as a Guard for Elbest Security Sp. z o.o., ensuring facility safety, managing access control, and responding effectively to emergency situations.
Highlights
Monitored and secured multiple facilities, meticulously controlling access for personnel and visitors, enhancing overall site safety and security.
Responded promptly and effectively to emergency situations, including alarms and incidents, preparing detailed reports to inform subsequent security protocols.
Collaborated with clients and law enforcement to maintain order and resolve security concerns, fostering a safe and secure environment.
AIRS CZ
|Production Operator
Liberec, Liberec Region, Czechia
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Summary
Operated production machinery and performed quality control at AIRS CZ, actively contributing to process improvements and maintaining a safe operational environment.
Highlights
Operated and maintained complex production machinery, ensuring continuous and efficient manufacturing processes while meeting daily output targets.
Implemented minor process improvements that enhanced operational workflow and contributed to increased production efficiency.
Conducted in-process quality checks, identifying and rectifying deviations to uphold product standards and minimize waste.
Adhered to strict safety protocols and maintained a clean workspace, ensuring a secure and compliant manufacturing environment.
Bertelsmann Media
|Back Office Customer Service Consultant
Poznań, Greater Poland, Poland
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Summary
Served as a Back Office Customer Service Consultant at Bertelsmann Media, managing client inquiries for a mobile network, updating CRM systems, and resolving issues efficiently.
Highlights
Provided comprehensive back-office support to mobile network clients via phone and email, resolving a high volume of inquiries and issues daily.
Accurately entered and updated critical customer data in CRM systems, ensuring data integrity and supporting streamlined client management.
Resolved complex customer problems by strictly adhering to company procedures, consistently achieving high customer satisfaction rates.
Telekomunikacja Polska
|Back Office Customer Service Consultant
Poznań, Greater Poland, Poland
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Summary
Managed administrative customer service for Telekomunikacja Polska, handling telecom service inquiries, maintaining documentation, and supporting sales departments to ensure high-quality, timely service delivery.
Highlights
Delivered administrative support for telecommunications clients, efficiently processing service requests and managing account details.
Maintained accurate and organized client documentation, facilitating seamless support for sales teams and operational efficiency.
Ensured high-quality customer service and timely resolution of inquiries and requests, contributing to positive client relationships and operational effectiveness.
Education
Wyższa Szkoła Umiejętności Społecznych
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Bachelor's Degree
Journalism and Social Communication
Liceum Ekonomiczne
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High School Diploma
Economics Profile
Languages
Polish
Czech
English
Skills
Quality Assurance & Production
Quality Control, Production Standards, Defect Elimination, Safety Procedures, Process Improvement, Component Verification, Manufacturing Operations.
Customer Service & Administration
Back Office Operations, Client Support, CRM Systems, Data Entry, Issue Resolution, Documentation Management, Sales Support.
Reporting & Analysis
Quality Documentation Analysis, Performance Reporting, Data Interpretation, Problem Identification.
Collaboration & Communication
Teamwork, Interpersonal Communication, Cross-functional Collaboration, Stakeholder Engagement, International Environment.
Software & Tools
MS Office Suite, CRM Software.