Manesh Gosai
Fluid Power Technical Sales & Product Support Specialist
Leicester, Oadby, UK.About
Highly accomplished Fluid Power Technical Sales and Product Support Specialist with 24 years of progressive experience in B2Band B2C sales. Expertly drives revenue growth and expands customer bases within manufacturing, OEM, MRO, and diverse end-user sectors. Proven ability to cultivate long-term, value-based client relationships through exceptional technical support, strategic product sourcing, and comprehensive customer service, consistently delivering outstanding results and market penetration.
Work
Hydraquip Hose & Hydraulics
|Technical Sales & Product Support
Leicester, Leicestershire, UK
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Summary
As a Technical Sales & Product Support professional, led comprehensive sales and support initiatives for fluid power products across diverse industrial sectors. Focused on driving revenue growth and expanding the client base through expert technical assistance, meticulous quotation management, and strategic product sourcing.
Highlights
Drove significant revenue growth and customer base expansion by providing expert technical sales and support across manufacturing, OEM, MRO, and end-user sectors.
Managed a high volume of customer interactions via email and telephone, resolving complex technical inquiries and ensuring professional communication standards.
Developed and managed precise quotations with comprehensive technical documentation, streamlining the sales process and enhancing client understanding.
Processed orders efficiently, achieving high customer satisfaction rates that consistently generated return business and increased upselling of products and services.
Strategically sourced a wide range of fluid power products, optimizing availability and expanding the product portfolio to meet evolving market demands.
Beaumanor Fluid Power Products/Flowtech
|Technical Sales & Product Support
Leicester, Leicestershire, UK
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Summary
Contributed to sales and technical support operations for fluid power products across the UK and Ireland markets, enhancing team efficiency and customer satisfaction. Focused on comprehensive support, knowledge development, and brand representation to drive market presence.
Highlights
Provided critical technical and sales support to internal and external teams, facilitating accurate quotations, efficient order processing, and resolution of complex technical inquiries across diverse industries in the UK and Ireland.
Maintained high standards of customer interaction, professionally managing communications via email and telephone to ensure client satisfaction and foster strong relationships.
Continuously developed deep product and industry knowledge through proactive self-study and cross-functional collaboration, enhancing problem-solving capabilities and technical advisory services.
Acted as a key company representative for major industry brands, strengthening vendor relationships and ensuring effective product positioning within the market.
Delivered comprehensive training, when required, for new staff on internal policies, computer systems, product specifics, customer procedures, and supplier systems, significantly reducing onboarding time and improving team proficiency.
PE Hydraulics & Pneumatics cc
|Managerial, Internal & External Sales Of Fluid Power Products, Marketing
Port Elizabeth, Eastern Cape, South Africa
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Summary
Led comprehensive managerial, internal, and external sales operations, alongside marketing initiatives, for fluid power products. Directed sales strategies and client relationship management to achieve significant market presence and sustained growth over 16 years.
Highlights
Managed and mentored a staff compliment of 6, consistently exceeding sales targets for fluid power products across internal and external channels over a 16-year tenure.
Developed and executed strategic marketing campaigns, significantly increasing brand visibility and market share for fluid power solutions in the South African region.
Cultivated and maintained robust client relationships with key industrial accounts, driving repeat business and securing long-term contracts.
Oversaw the full sales cycle, from lead generation and technical consultation to quotation, negotiation, and closing, ensuring high customer satisfaction.
Implemented process improvements in sales and marketing workflows, enhancing operational efficiency and contributing to sustained business growth.
Sila Communications
|Mobile Platform Technical Support
London, England, UK
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Summary
Provided essential technical support for mobile platform applications, ensuring system stability and service continuity.
NSPCC
|Web Developer
London, England, UK
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Summary
Developed and maintained the company's Intranet portal.
Yellow Lizard
|Web Developer
Port Elizabeth, Eastern Cape, South Africa
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Summary
Contributed to the development of dynamic web solutions, focusing on front-end and back-end implementation to meet client specifications using ASP and SQL databases.
SAPPI Fine Papers
|IT Technical Support
Port Elizabeth, Eastern Cape, South Africa
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Summary
Provided essential IT technical support to ensure that software and hardware continued to function post Y2K.
Education
Port Elizabeth Technikon
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Baccalaureus Technologiae:Information Technology (Degree equivalent to British Bachelor (Honours) degree, certified by UK NARIC)
Skills
Operations & Support
Order Processing, Technical Documentation, Supplier Relationship Management, Customer Service, IT Proficiency, Microsoft Office Suite, CRM Software, Workflow Optimization.
Technical Expertise
Fluid Power Systems, Hydraulic Systems, Pneumatic Systems, Technical Support, Product Training, Product Knowledge, Industry Brands, Technical Inquiries.
Web Development
Web Applications, Front-end Development, Back-end Development, User Interface (UI), SQL Databases, ASP.
Professional & Interpersonal
Communication, Collaboration, Problem Solving, Organizational Skills, Attention to Detail, Self-Motivated, Professional Development, Training & Mentorship, Client Relations.
Sales & Business Development
B2B and B2C Technical Sales, Fluid Power Products, Product Sourcing, Account Management, Customer Relationship Management, Sales Strategy, Business Development, Quotation Management, Upselling, Market Penetration.