Manish Kumar

Architected and drove the development of The Vinci, Zensar's SAAS Platform for IT Managed Services, leveraging AI, ML, and AIOps to transform Digital Workplace Services, DC & Cloud Ops, and Security Operations, contributing to filed US Patents.

Led a robust platform engineering team of 30+ developers, automation engineers, architects, and cloud specialists, ensuring high-quality development and continuous support for the SAAS Platform.

Spearheaded innovation and intellectual property development, heading the IT Automation & Analytics Center of Excellence and establishing cloud labs for multiple practice teams under Cloud & Infrastructure Services.

Orchestrated strategic partnerships for tools and platforms, managing NDAs, pricing, and Go-to-Market strategies with internal stakeholders to expand service offerings.

Collaborated with Solutions Design and Sales teams, providing critical technical inputs, effort estimates, and pricing for RFPs/RFIs, successfully securing new opportunities in Cloud and Automation.

Executed successful platform Proofs of Concept (PoCs) and demonstrations for prospective customers, accelerating adoption and showcasing solution capabilities.

Developed and integrated NTT DATA Nucleus suite products, enhancing IT Automation & Analytics for business processes and transforming Digital Workplace Services (DWS) through Conversational AI.

Drove end-to-end solution execution, encompassing client interaction, requirement analysis, workflow solution development, SOW preparation, customization, and implementation, ensuring successful project delivery.

Evangelized partner practices and solutions through targeted technical briefings and architecture review sessions, accelerating customer adoption and implementation.

Established and governed robust software engineering processes, practices, tools, and standards, significantly improving development team efficiency and quality.

Delivered expert consultancy as a Lead/Senior Architect to clients across diverse industry verticals including Oil & Gas, Media & Communications, and Insurance, guiding strategic technology decisions.

Collaborated effectively with client's Business and IT teams to gather, define, and refine requirements, guiding the architecture and design of complex applications.

Presented Cloud & Automation solutions and services at industry analyst briefings (ISG, Gartner, Everest, Nelson Hall), enhancing market visibility and thought leadership.

Coordinated cross-functional matrix teams, driving constructive discussions to achieve optimal solution designs and outcomes.

Published multiple Whitepapers and Patents on Intelligent IT Automation Technologies, and automated engineering best practices by introducing DevSecOps, GitOps, and TDD, resulting in 30% faster new functionality release.

Led as Solutions Architect for Suncor Energy and BELL, establishing comprehensive tool implementation and integration for Command Centre Operations, enhancing operational control.

Served as Technical Architect for the design and development of an IT Event Management Platform, optimizing event processing for efficient command center operations.

Provided functional and technical leadership to the platform development and implementation team, ensuring successful project execution and alignment with client objectives.

Collaborated with delivery teams to implement and deploy the IT Event Management Platform for various existing CGI accounts and new deals, driving business growth.

Delivered expert consultancy as a Lead Architect to clients in industry verticals such as Oil & Gas, Media & Communications, and Insurance, guiding their automation and cloud strategies.

Contributed significantly as Technical Architect to the design and development of a real-time IT Event Management Platform, processing millions of events to reduce IT noise and accelerate resolution.

Provided functional and technical leadership to the platform development and implementation team, ensuring project success and adherence to architectural standards.

Partnered with delivery teams to successfully implement and deploy the IT Event Management Platform for CGI accounts and new business opportunities, enhancing service delivery capabilities.

Designed and implemented a Puppet-based Configuration Management System, standardizing provisioning for all new Linux & Windows production machines (physical and virtual).

Implemented Business Service View Maps (BSM) using BMC Toolsets (ADDM, Atrium CMDB, BPPM) for Capita, UK, enhancing service visibility and management.

Automated critical IT processes using Ayehu EyeShare Orchestration Tool, leading a 5-member team to significantly improve workflow efficiency for General Electric, India.

Managed a team of 4 for the BSM implementation project at Capita, UK, ensuring successful delivery and stakeholder satisfaction.

Led the full lifecycle implementation, integration, customization, and development of open-source monitoring tools, including Nagios and Zenoss.

Deployed traffic monitoring and network management tools on Linux platforms, optimizing infrastructure performance and reliability for M&M CIT Ltd and MVML.

Managed a 3-member team, ensuring successful delivery of robust monitoring and management solutions that met client specifications.

Contributed to research and development initiatives within the Computer Networks & Internet Engineering Division, supporting project objectives and technical advancements in computer networks and internet engineering.