Aizeros Social Media Management
→
Summary
Managed social media presence for Aizeros Project Management Services, focusing on enhancing brand visibility and engagement.
MANPREET KAUR
Client Relations & Operations Specialist
Dubai, AE.About
Highly motivated Client Relations & Operations Specialist with over 4 years of progressive experience driving client relationship management, administrative efficiency, and brand visibility. Proven ability to exceed sales targets, resolve complex customer issues, and implement process improvements that enhance retention and operational smoothness. Eager to leverage strong communication and strategic problem-solving skills to contribute to dynamic team environments and achieve business growth objectives.
Work
Rare Globex
|Customer Support
Dubai, Dubai, United Arab Emirates
→
Summary
Managed personalized client support and enhanced service delivery for Rare Globex, driving high customer satisfaction and retention.
Highlights
Provided personalized assistance to a diverse client base, ensuring timely issue resolution and consistently maintaining high customer satisfaction levels.
Acted as a critical liaison between clients and internal teams, streamlining communication to effectively convey requirements and feedback, enhancing service delivery.
Identified and analyzed recurring customer challenges, proactively suggesting and implementing process improvements that contributed to smoother operations and strengthened client retention.
J&A Technologies
|Sales Executive
Dubai, Dubai, United Arab Emirates
→
Summary
Drove business growth and managed client accounts through strategic sales initiatives and performance tracking at J&A Technologies.
Highlights
Identified and cultivated relationships with potential clients, successfully expanding the client base and ensuring long-term business growth.
Developed and executed effective sales strategies, presentations, and proposals, consistently working to meet or exceed ambitious sales targets.
Maintained meticulous records of all sales activities, tracking progress against goals, and preparing accurate reports and forecasts for management review.
Star World Group of Immigrations
|Receptionist
Dubai, Dubai, United Arab Emirates
→
Summary
Managed comprehensive front desk operations and client relations, ensuring seamless administrative support and positive first impressions for Star World Group of Immigrations.
Highlights
Served as the initial point of contact for a high volume of clients and visitors daily, consistently delivering a welcoming and professional experience.
Efficiently managed all front desk operations, including appointment scheduling, client check-ins, and meticulous maintenance of visitor records.
Handled and directed a large volume of incoming calls, emails, and inquiries to appropriate departments, ensuring prompt and accurate communication.
Education
Lovely Professional University
Jalandhar, Punjab, India
→
Bachelor of Business Administration (BBA)
Business Administration
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Skills
Social Media Marketing
Content Strategy, Audience Engagement, Brand Visibility, Digital Campaigns.
Communication Skills
Client Liaison, Interpersonal Communication, Cross-functional Collaboration, Feedback Management.
CRM Software
Customer Relationship Management, Data Entry, Client Records.
Problem Solving
Issue Resolution, Process Improvement, Strategic Thinking, Customer Challenges.
Trend Awareness
Market Research, Industry Trends, Competitive Analysis.
Project Management
Project Coordination, Task Prioritization, Timeline Management.
Front Desk Operations
Administrative Support, Appointment Scheduling, Visitor Management, Reception Duties.
Client Relationship Management
Client Retention, Relationship Building, Account Management.
Sales Strategy Development
Sales Targets, Lead Generation, Presentations, Proposals.
Customer Service Excellence
Customer Satisfaction, Service Delivery, Issue Resolution.