First Name Last Name
Business Administration Professional
Anywhere, US.About
Results-driven professional with an Associate's Degree in Business Administration and practical experience in fast-paced food service environments. Proven ability to enhance customer satisfaction, streamline operations, and contribute to team efficiency, eager to leverage strong organizational and interpersonal skills in a dynamic business setting. Seeking to apply foundational business knowledge and hands-on operational expertise to contribute to organizational success in a role focused on administrative support or operational coordination.
Work
TFI Fridays
|Host
Boston, MA, US
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Summary
Managed guest flow and ensured exceptional dining experiences for a high-volume restaurant, contributing to operational efficiency and customer satisfaction.
Highlights
Coordinated seating for an average of 150+ guests per shift, optimizing table turnover and minimizing wait times by 10-15%
Maintained a positive first impression for all patrons, consistently receiving positive feedback for professionalism and welcoming demeanor
Effectively managed reservation systems and waitlists, ensuring accurate guest information and smooth transitions between dining parties
Collaborated with serving staff and kitchen teams to facilitate efficient service delivery, enhancing overall operational harmony
Big Company LLC
|Food Service Management Intern
Boston, MA, US
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Summary
Supported daily operations and administrative tasks within a busy food service environment, gaining foundational experience in management principles and customer service excellence.
Highlights
Assisted management with inventory tracking for over 500 unique items, contributing to accurate stock levels and reduced waste
Supported the coordination of staff schedules and assignments, improving team communication and operational coverage
Contributed to maintaining high standards of cleanliness and organization, ensuring compliance with health and safety regulations
Participated in daily operational briefings, providing input and learning effective problem-solving strategies for service challenges
Education
Roxbury Community College
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Associates Degree
Business Administration
Courses
Introduction to Business
Principles of Management
Marketing Fundamentals
Business Communications
Financial Accounting
Skills
Customer Service
Guest Relations, Conflict Resolution, Client Satisfaction, Communication.
Operations Management
Process Improvement, Inventory Management, Scheduling, Logistics Support.
Administrative Support
Data Entry, Record Keeping, Office Organization, Reporting.
Team Collaboration
Cross-functional Teamwork, Interdepartmental Communication, Leadership Support.
Problem Solving
Critical Thinking, Issue Resolution, Decision Making.
Business Fundamentals
Business Principles, Marketing Basics, Financial Literacy, Management Theory.
Interests
Wellness
Yoga, Running.
Culinary Arts
Cooking, Tea.
Leisure & Culture
Reading, Choir.
Sports
Basketball, Go Celtics!.