About
AI Operator & Success Architect with over 7 years of experience at the intersection of customer success, technical implementation, and revenue growth. Known for translating complex data into compelling C-suite narratives that drive hard-dollar impact and expand account revenue. Adept at leveraging AI, context engineering, and low-code automation to rapidly prototype solutions and integrate client insights for enhanced business profitability.
Work
→
Summary
Led entrepreneurial venture, rapidly growing social media channels and implementing low-code automations to drive subscriber growth and optimize campaign strategies.
Highlights
Single-handedly grew an Instagram channel to over 529,000 subscribers and a TikTok channel to over 200,000 subscribers, demonstrating strong entrepreneurial acumen.
Prototyped and deployed low-code automations using ManyChat, Excel, and Trello, streamlining operations and boosting weekly follower growth by 10,000-24,000.
Validated new campaign strategies by developing and testing high-converting landing pages, effectively connecting followers with service providers.
→
Summary
Led strategic client relationships and drove significant revenue growth through expert testimonial management and C-suite support for high-net-worth clients.
Highlights
Cultivated strategic relationships for high-net-worth clients at 72 annual events, securing over 120 new testimonials and generating $8.2M in upsell revenue.
Served as primary liaison for C-suite strategic support, delivering verified success stories for social media campaigns, amplifying messaging to an audience of over 5 million followers.
Orchestrated and delivered compelling data-driven narratives through live 'Win-of-the-Day' presentations to 400-person company-wide huddles, boosting testimonial usage in pitch decks by 25%.
Engineered and deployed a metadata-driven testimonial repository, improving data retrieval efficiency by 70% and enabling sales team to embed proof points into proposals in under 2 minutes.
Managed end-to-end implementation of the testimonial pipeline, from initial client outreach to directing 4K interviews and showcasing polished assets at major company events.
→
Summary
Drove significant revenue through high-value sales, leveraging commercial acumen and process optimization to enhance client communication and closing rates.
Highlights
Exhibited strong commercial acumen by handling objections and closing high-value transactions ($2,500-$25,000), personally generating over $480,000 in revenue in a commission-only environment.
Developed and implemented CRM automations to gather insights and improve client communication, directly increasing appointment show rates by 20%.
Optimized sales processes by implementing the NEPQ framework, successfully reducing the average call time from 60 to 35 minutes while maintaining closing effectiveness.
Languages
English
Spanish
Skills
Technical Proficiency
Python, SQL, Linux, G Suite, Advanced Excel.
AI & Automation
AI Prompt Engineering, Low-Code Automation, ManyChat, Trello, CRM Automation, Process Optimization, NEPQ, Six Sigma, Apps Script, ChatGPT+, Python.
Relationship Management & Commercial Acumen
C-Suite Executive Communication, Strategic Relationship Building, High-Ticket Sales ($2.5k-$25k), Negotiation, Renewals & Expansion.
Data Analysis & Project Management
Data-Driven Decision Making, ROI Analysis, Project Management, Scrum, Trello, Jira, Google Analytics, Market Research.
Content Management
Descript, ManyChat, Canva, Capcut.