Marouane Tounti

Spearhead complex financial crime investigations, specializing in high-risk activities, foreign down payments, and layered transactions, successfully detecting and preventing potential money laundering and terrorist financing.

Conduct detailed reviews of flagged alerts, developing clear investigative narratives and precise escalation recommendations that inform critical decision-making.

Prepare and file high-quality Suspicious Transaction Reports (STRs) to FINTRAC, ensuring 100% accuracy, compliance, and providing actionable intelligence to regulatory bodies.

Execute advanced Enhanced Due Diligence (EDD) and comprehensive risk assessments for high-risk clients and Politically Exposed Persons (PEPs), delivering expert judgment that directly informs financial crime exposure and escalation strategies.

Provide actionable analytical insights that have strengthened AML controls and significantly improved overall investigative efficiency.

Established and maintained rigorous investigative standards through consistent documentation and strict adherence to regulatory requirements, ensuring operational integrity.

Designed and implemented a comprehensive Quality Assurance framework across five distinct business units, significantly strengthening operational consistency and compliance oversight.

Ensured robust AML/ATF and PIPEDA compliance by proactively identifying critical control gaps and providing expert consultation to key stakeholders.

Conducted thorough reviews of customer interactions and transaction handling, successfully promoting accuracy, accountability, and heightened regulatory awareness across operations.

Delivered data-driven insights and strategic process improvement recommendations, leading to enhanced operational efficiency and mitigated compliance risks.

Developed and led comprehensive QA training programs for over 70 mortgage servicing agents, reinforcing compliance-focused performance and improving service quality.

Reported critical operational risks, control weaknesses, and performance trends to senior leadership, enabling timely corrective actions and strategic planning.

Defined and implemented robust process improvement strategies utilizing methodologies such as DMAIC, PDCA, Kaizen, BPMN, and Ishikawa, enhancing operational frameworks.

Analyzed existing processes, identified critical gaps and inefficiencies, and recommended data-backed operational adjustments that improved workflow.

Collected and analyzed comprehensive operational data to evaluate 'as-is' performance, successfully proposing optimized 'to-be' processes for implementation.

Facilitated impactful process modeling sessions and provided direct support to operational teams, ensuring smooth implementation of new processes.

Managed comprehensive quality control activities, consistently ensuring all products met stringent specifications and industry quality standards.

Monitored, identified, and escalated repetitive quality problems, conducting thorough Non-Conformance Report (NCR) investigations to pinpoint and resolve root causes.

Reported key quality metrics, trends, and productivity data to management, leading to the successful implementation of corrective and preventive actions.

Established and enforced detailed operational instructions and product specifications, ensuring consistent quality and adherence to regulatory guidelines.