Martina Campioto
Customer-Focused Sales Professional & Psychology Student
Milano, 20141, Milano, IT.About
Highly customer-focused and results-driven professional with a strong background in sales, retail operations, and public assistance, currently pursuing a Bachelor's degree in Psychological Sciences. Eager to leverage proven communication, organizational, and assisted sales techniques to drive business growth and enhance customer satisfaction in a dynamic environment, applying insights from human behavior.
Work
Mediaworld
|Sales Assistant
Brindisi, Puglia, Italy
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Summary
Currently serving as a Sales Assistant, managing comprehensive customer journeys from initial engagement to post-purchase support, while actively contributing to sales target achievement and operational efficiency.
Highlights
Provided comprehensive in-store customer assistance, guiding clients through the entire purchase process to ensure satisfaction and repeat business.
Managed efficient inventory flow by accurately retrieving merchandise from the warehouse and meticulously restocking the sales floor, optimizing product availability.
Implemented advanced upselling and cross-selling techniques, successfully increasing the average transaction value by leveraging product knowledge and customer needs.
Consistently achieved and often exceeded established sales targets, directly contributing to the store's revenue goals and market position.
Executed all cash register operations, processed diverse administrative documentation including invoices, and facilitated customer financing, ensuring accurate and compliant transactions.
Benetton
|Sales Assistant
Brindisi, Puglia, Italy
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Summary
Delivered exceptional customer service and managed retail sales operations, enhancing the shopping experience and contributing to efficient store management.
Highlights
Provided attentive in-store customer service, assisting clients from initial contact through purchase completion, fostering positive brand interactions.
Efficiently managed merchandise packaging and accurately processed cash transactions, ensuring smooth and rapid checkout experiences.
Implemented visual merchandising strategies and applied promotional offers and discounts, significantly enhancing product appeal and driving sales performance.
Teatro Verdi
|Theater Usher
Brindisi, Puglia, Italy
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Summary
Ensured an optimal and welcoming experience for theater patrons by providing seating assistance, managing entry procedures, and supporting front-of-house operations.
Highlights
Welcomed and guided patrons to their designated seats within the theater hall, ensuring a smooth and comfortable experience for every performance.
Managed audience entry efficiently, meticulously verifying tickets and season passes at the entrance to ensure proper admission and security protocols.
Provided essential support to cloakroom staff, contributing to the efficient management of personal belongings for a large volume of attendees.
Education
Universitas Mercatorum
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Bachelor's Degree
Psychological Sciences and Techniques
Liceo Ettore Palumbo
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High School Diploma
Human Sciences
Languages
Italian (Native)
English (Intermediate)
Skills
Communication
Interpersonal Communication, Active Listening, Verbal Communication, Written Communication.
Customer Service
Client Relations, Public Interaction, Customer Support, Conflict Resolution.
Sales
Assisted Sales Techniques, Upselling, Cross-selling, Sales Targets, Retail Sales.
Organizational Skills
Time Management, Inventory Management, Process Optimization, Administrative Support, Merchandise Handling.
Psychological Principles
Human Behavior, Consumer Psychology, Empathy, Problem Solving, Interpersonal Dynamics.
Interests
Media
Podcasts, TV Series.
Social Engagement
Social Issues, Current Affairs, Activism.
Personal Interests
Animals.