Marvellous Ozegho Akokaudo
Customer Service Professional
Ikota, Lagos State, 340111, Lagos, Nigeria.About
Detail-oriented and highly motivated customer service professional with 2 years of experience in customer support and problem resolution. Eager to leverage strong communication skills and a proven ability to learn quickly to contribute effectively to a dynamic team, driving customer satisfaction and operational efficiency.
Work
→
Summary
Managed customer inquiries and resolved issues for a natural products company, ensuring high levels of client satisfaction and retention.
Highlights
Addressed an average of 50+ customer inquiries daily via phone and email, effectively resolving complaints and providing product information.
Maintained a customer satisfaction rate of over 90% by actively listening to concerns and providing timely, accurate solutions.
Collaborated with the sales and logistics teams to escalate complex issues, reducing resolution time by 15% and improving inter-departmental communication.
Processed orders, returns, and exchanges with meticulous attention to detail, ensuring accurate record-keeping and smooth transactions.
Identified recurring customer issues and provided feedback to management, contributing to potential improvements in product and service offerings.
Languages
English
Skills
Customer Service
Customer Support, Conflict Resolution, Client Relations, Inquiry Handling, Problem Solving, Active Listening.
Communication
Verbal Communication, Written Communication, Interpersonal Skills, Empathy.
Operational Skills
Record Keeping, Order Processing, Issue Tracking.