Marwan Raouf Ibrahim

Customer Service Representative

28 Nour El eslam Street, Cairo, EG.

About

Highly motivated and customer-focused professional with two years of experience in fast food service environments and current engagement in a dynamic customer support role. Leveraging strong communication, active listening, and problem-solving skills, I am adept at fostering positive client interactions and efficiently resolving issues. Currently pursuing a Bachelor's degree in European Civilization, I bring a unique blend of practical service expertise

Work

Telperformance

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Customer Service Representative

Cairo, New Giza, Egypt

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Summary

Currently serving as a Customer Service Representative, effectively resolving inquiries and ensuring positive client interactions for a leading outsourcing firm.

Highlights

Engage with a diverse customer base to address inquiries, troubleshoot issues, and provide comprehensive solutions, maintaining high satisfaction rates.

Utilize active listening and problem-solving skills to accurately identify customer needs and deliver tailored support, enhancing overall service quality.

Demonstrate adaptability and resilience in a fast-paced environment, consistently meeting performance targets under pressure and contributing to team success.

Dodz Fried Chicken

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Crew Trainer

Cairo, Ain shams, Egypt

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Summary

Provided comprehensive customer service and operational support in a high-volume fast-food environment, ensuring efficient service delivery and positive guest experiences.

Highlights

Delivered exceptional customer service to a high volume of patrons daily, enhancing guest satisfaction and repeat business through friendly and efficient interactions.

Collaborated effectively within a dynamic team to streamline order processing and service delivery, contributing to operational efficiency and smooth workflow.

Managed cash transactions, handled food preparation, and maintained cleanliness standards, ensuring adherence to health and safety protocols and customer safety.

Education

Ain Shams University

Cairo, Abbasia, Egypt
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Bachelor of Arts European Civilization

Skills

Communication

Active Listening, Interpersonal Communication, Verbal Communication, Cross-Cultural Communication.

Teamwork & Collaboration

Team Leadership (Emerging), Cross-functional Collaboration, Operational Coordination.

Adaptability & Resilience

Flexibility, Problem Solving, Pressure Management, Fast-Paced Environments, Time Management.

Operational Efficiency

Process Adherence, Workflow Optimization, Quality Assurance.

Languages

English

Proficient

Arabic

Native