Matthew Burns

Architected and led the full-stack development of an in-house eCommerce platform, integrating with Microsoft Navision ERP to streamline online ordering processes.

Implemented responsive design across the platform, ensuring optimal user experience and accessibility on mobile devices.

Managed the full software development lifecycle for existing Kentico CMS websites, defining requirements and delivering critical components based on internal/external customer needs.

Integrated Sagepay Server and PayPal payment gateways, facilitating secure and efficient online transactions.

Utilized SQL Server 2012 for robust offline data storage and incorporated Test-Driven Development (TDD) with Unit Testing and Mocking to ensure high code quality.

Designed, tested, and built a comprehensive in-house CMS system, applying SOLID principles and n-Tier design patterns to support 45 client websites hosted on Windows 2008 Servers.

Developed and implemented a News/Blog/Social Media tool, integrating articles, RSS feeds, and jQuery feeds with Facebook/Twitter APIs to enhance content distribution.

Designed and implemented a dynamic banner system using jQuery FlowPlayer, enabling configurable transitions and timings for diverse media content via the CMS.

Administered and maintained four Windows 2003/2008 Servers and two SQL 2008 Servers, ensuring high availability and performance for critical web applications.

Provided technical leadership and mentorship to junior developers, managed workflow, and contributed to candidate recruitment and interviewing processes.

Migrated over 600 Microsoft Access queries to Oracle, applying SQL best practices to achieve significant performance tuning and improve data processing efficiency.

Designed and built a centralized Management Information Intranet, serving as the primary hub for all MI reporting and enhancing data accessibility across the organization.

Utilized Classic ASP, HTML, CSS, and Javascript for the development of robust reporting solutions.

Designed, tested, and implemented a new front-end Mortgage Application System using VB.NET and ASP.NET, integrating with MSSQL for robust auditing, security, and external sales team access.

Migrated two critical mortgage application databases from Microsoft Access to SQL Server 2000, significantly improving performance, scalability, and redundancy.

Monitored and optimized SQL Server performance, managed backups, and maintained plans to ensure high system availability and disaster recovery.

Provided leadership and mentorship to direct reports, including performance reviews and training, contributing to team development and operational excellence.

Proactively resolved IT issues, minimizing business impact and ensuring adherence to disaster recovery and security policies.

Provided 1st and 2nd line technical support to over 100 internal users and 50 external users (total 150+ users), resolving issues efficiently via telephone and remote desktop.

Maintained and updated Active Directory and Microsoft Exchange 2000 Server, ensuring optimal performance and user access for critical business operations.

Collaborated within a small team to deliver consistent IT support, contributing to overall operational efficiency and user satisfaction.

Managed and maintained mailbox systems, telephony infrastructure, and database setups, ensuring seamless IT operations for the organization.

Provided comprehensive IT support across all IT-related functions, contributing to the efficient functioning of organizational systems.

Supported and developed IT-related functions, ensuring smooth running operations and minimizing downtime.

Provided direct customer support, effectively addressing inquiries and resolving issues to enhance customer satisfaction.

Maintained positive customer relationships by communicating effectively and efficiently handling service requests.

Assisted customers with product information and service needs, contributing to a positive brand experience.