About
Dynamic and results-driven professional with a Higher National Diploma in Computer Science, adept at leveraging a versatile skill set across executive virtual assistance, acquisition, sales, and customer service. Proven ability to drive operational efficiency and foster robust client relationships, evidenced by securing 5 key partnerships and achieving a 95% customer satisfaction rate. Committed to leveraging expertise in technical support, problem-solving, and strategic communication to exceed organizational objectives.
Work
Best Watches USA
|B2B Cold Call Specialist
Remote, Ohio, US
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Summary
Led B2B cold calling initiatives, generating leads and securing strategic partnerships for luxury watch brands.
Highlights
Successfully secured partnerships with 5 prestigious luxury watch companies, expanding Best Watches USA's authorized consign retailer network.
Generated comprehensive lists of luxury watch brands in the US, meticulously tracking outreach and engagement via Excel for strategic sales initiatives.
Orchestrated and scheduled high-level meetings with sales teams and partnership departments, effectively persuading key stakeholders to establish new consign retailer agreements.
Amazing Properties LLC
|Acquisition Officer/Floating Agent
Remote, N/A, US
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Summary
Managed property acquisition processes, from market research and negotiation to client relationship management, consistently exceeding sales targets.
Highlights
Consistently exceeded sales targets as a top-performing Acquisition Officer, driving significant growth in property acquisitions.
Executed comprehensive market research and utilized advanced tools to identify high-potential properties and motivated sellers for strategic acquisition.
Negotiated favorable purchase agreements with property owners, optimizing terms to maximize investment potential for Amazing Properties LLC.
Managed end-to-end client relationships, providing expert guidance and support throughout the acquisition process to ensure smooth transactions and client satisfaction.
Adbond Harvest and Home Limited
|Customer Service Support
Remote, N/A, Nigeria
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Summary
Provided comprehensive customer support, resolving inquiries and complaints while implementing process improvements that significantly enhanced satisfaction and efficiency.
Highlights
Achieved a 95% customer satisfaction rate and consistently earned 5-star ratings by providing prompt, accurate, and empathetic issue resolution.
Reduced customer complaints by 30% through proactive problem-solving and effective communication strategies.
Increased first-call resolution rate by 25% through thorough troubleshooting and comprehensive knowledge application.
Improved response time by 40% through efficient case management and strategic prioritization of 35+ daily inquiries.
Identified and implemented process improvements, enhancing overall customer satisfaction and operational efficiency.
Harvarde College
|Lab Assistant (Software Lab)
Abeokuta, Ogun State, Nigeria
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Summary
Provided essential technical and operational support for the software lab, ensuring a functional and efficient learning environment for students and faculty.
Highlights
Provided essential technical support to students and faculty, facilitating seamless software installation and troubleshooting for academic projects.
Maintained optimal functionality of lab equipment, ensuring a reliable and efficient learning environment for all users.
Delivered hands-on technical assistance during lab sessions and workshops, enhancing user proficiency and operational continuity.
Volunteer
Final Year Brethren Program (FYB)
|Financial Secretary
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Summary
Managed all financial aspects and contributed to the successful organization of the final year program for Harvarde College of Science, Business, and Management Studies.
Highlights
Managed all financial aspects as the Financial Secretary for the Final Year Brethren Program committee, ensuring fiscal responsibility and transparency.
Contributed to the successful organization and execution of the final year program for Harvarde College of Science, Business, and Management Studies.
Collaborated effectively with committee members to plan and allocate resources, ensuring the program's objectives were met within budget.
Education
Crown Polytechnic
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Higher National Diploma
Computer Science
Crown Polytechnic
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National Diploma
Computer Science
Languages
Yoruba
Native
English
Native
Korean
Beginner
French
Beginner
Certificates
Virtual Assistant
Issued By
Alx Africa
Virtual Assistant
Issued By
Alison
Soft Skills
Issued By
GF Technologies
Technical Skills
Issued By
GF Technologies
Disaster Ready (Core Humanitarian)
Issued By
Disaster Ready
Disaster Ready (Marketing Essentials)
Issued By
Disaster Ready
Theoretical Understanding of HTML
Issued By
Solo learn
Data Documentation and Record keeping for organization Excellence
Issued By
Alison
Skills
Data Analytics
SPSS, Project R.
Administrative Assistant
Travel Itinerary
Attention to details
Data Entry
Strategic Planning
Administrative Support
Calendar Management
Time Management
Email Management
Virtual property management
Managing confidentiality
Appointment Setter and Scheduling
Record keeping and Management
Relationship Building
Microsoft 365
G-Suite
Trello
Slack
Zoom
CRM
Nextiva
Asana
Accounting
Skype
ClickUp
Canva
Corel Draw
Google Voice
Grammarly
Google Workspace
Google Meet
Time Tracking
Calendly
Notion
Dialpad
Interests
Technology and software development
Communication and customer service
Time management and productivity
Travel and tourism
travel-related tasks.