MATTHEW MAAROUF
Customer Success & Operations Professional
Phoenix, US.About
Results-driven professional with over 5 years of experience in high-volume, regulated environments, adept at optimizing operational workflows and enhancing client satisfaction. Proven ability to manage complex data, resolve intricate inquiries, and ensure strict compliance with industry regulations. Leverages strong communication and recently enhanced digital skills to drive impactful contributions in diverse operational and client-facing roles.
Work
Fry's Food Stores Pharmacy
|Certified Pharmacy Technician
Phoenix, AZ, US
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Summary
Oversaw administrative and customer service operations, managing prescription data, billing, and inventory control for a high-volume retail pharmacy.
Highlights
Managed precise data entry and third-party billing processes, ensuring accuracy for numerous transactions daily.
Provided direct customer support for medication pick-ups and immunization services, enhancing patient experience and resolving inquiries.
Efficiently resolved complex insurance issues, minimizing delays and maximizing patient access to necessary treatments.
Maintained stringent accuracy in labeling, inventory control, and safety compliance, reducing errors and ensuring operational integrity.
Mayo Clinic
|Certified Pharmacy Technician
Phoenix, AZ, US
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Summary
Managed complex specialty prescriptions and insurance inquiries within a leading healthcare institution, ensuring precise medication delivery and patient education.
Highlights
Processed a high volume of specialty prescriptions and resolved intricate insurance inquiries, facilitating access to critical treatments for patients.
Maintained highly accurate records utilizing automated dispensing and EHR systems, enhancing data integrity and operational efficiency.
Verified patient and prescriber information meticulously, ensuring safe and compliant medication delivery processes.
Contributed to efficient inventory management and medication procurement, optimizing stock levels and reducing waste.
Educated patients on medication usage and potential side effects, improving patient understanding and adherence.
Walgreens
|Certified Pharmacy Technician
Phoenix, AZ, US
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Summary
Supported high-volume prescription fulfillment, inventory management, and customer service operations in a dynamic retail pharmacy environment.
Highlights
Assisted with prescription fulfillment and efficiently resolved numerous insurance claims, enhancing customer satisfaction and operational flow.
Managed medication inventory and supported critical COVID-19 testing initiatives, contributing to public health efforts.
Delivered efficient and compassionate customer service in a fast-paced setting, maintaining high service standards for a diverse patient base.
Collaborated effectively with healthcare providers to ensure patient safety and optimize medication management processes.
Trained and mentored new staff on pharmacy procedures and best practices, improving team proficiency and operational consistency.
Tabula Rasa HealthCare
|Certified Pharmacy Technician
Phoenix, AZ, US
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Summary
Facilitated medication therapy management (MTM) initiatives, coordinating patient appointments and ensuring regulatory compliance for a specialized healthcare provider.
Highlights
Scheduled and coordinated Medication Therapy Management (MTM) appointments, optimizing patient engagement and program efficiency.
Gathered comprehensive patient medication histories and communicated with providers to clarify prescriptions, enhancing follow-up care.
Maintained strict compliance with billing documentation and regulatory standards, ensuring accurate and timely processing.
Supported various medication therapy management initiatives, contributing to improved patient outcomes and program effectiveness.
Educated patients on medication usage and potential side effects, promoting informed decision-making and adherence.
EmbroidMe
|Customer Service Representative
Phoenix, AZ, US
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Summary
Managed client relationships and order fulfillment processes, ensuring high-quality service and customer satisfaction for a custom design business.
Highlights
Assisted a diverse client base with order customization and design coordination, resulting in accurate and timely product delivery.
Managed all customer communications across phone, email, and in-person channels, maintaining high satisfaction rates.
Ensured timely order processing and rigorous quality control, minimizing errors and enhancing operational efficiency.
Developed strong client relationships, contributing to repeat business and positive brand reputation.
Resolved complex customer issues promptly and effectively, transforming negative experiences into positive outcomes.
Education
Grand Canyon University
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Bachelor of Science
Health Sciences
Gateway Community College
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Associate of Science
Health Management
Skills
Customer & Client Relations
Customer Service, Client Engagement, Relationship Management, Patient Education, Conflict Resolution, Customer Support.
Operations & Process Management
Process Management, Data Entry, Order Fulfillment, Inventory Control, Process Improvement, Quality Assurance, Administrative Support, Prescription Processing, Medication Management.
Compliance & Risk Management
HIPAA Compliance, Regulatory Adherence, Data Privacy, Claims Processing, Insurance Verification.
Communication & Collaboration
Digital Communication, Cross-functional Collaboration, Stakeholder Management, Interpersonal Communication, Training & Development, Collaboration with Healthcare Providers.
Technology & Data Systems
EHR Systems, Automated Dispensing Systems, Digital Record Keeping, Data Management, Digital Communication Skills.
Problem Solving
Issue Resolution, Root Cause Analysis, Critical Thinking, Complex Inquiry Management.
Project Coordination
Program Coordination, Health Program Support, Medication Therapy Management.