MATTHEW PUTZ

Established and scaled a HRIS consulting practice, delivering human-centric HXM solutions to over 20 mid-market clients, ensuring high-impact technology adoption.

Managed the ImpactHXM operating budget and oversaw client project budgets, ensuring financial discipline and optimal resource allocation.

Automated 62% of routine HR inquiries via conversational AI, generating $225K in annual client service cost reductions.

Integrated HRIS with finance, ERP, and CRM systems, reducing manual data entry by 40% and significantly improving data consistency.

Developed executive dashboards linking talent metrics to business KPIs, enabling proactive workforce planning and achieving 100% client retention.

Led a cross-functional team of 12-15 HR, IT, and external consultants across 8 countries to deliver a complex SAP SuccessFactors rollout on time and within budget.

Developed a comprehensive 3-year HRIS roadmap, aligning module deployments and scalable enhancements with corporate growth objectives.

Championed data governance initiatives, significantly improving HR data quality and enabling accurate, actionable workforce analytics.

Implemented Work Opportunity Tax Credit integration, recouping over $185K in credits through improved compliance and process optimization.

Built a Zoho Desk-based HR knowledge center, boosting self-service engagement and reducing support inquiries.

Overhauled the Oracle Taleo Learn LMS portal, reducing HR help-desk tickets by 87% through a strategic UX redesign.

Optimized Oracle Cloud HCM modules (Core HR, Payroll, Benefits, Talent Management) via configuration and reporting enhancements, accelerating delivery by 50%.

Partnered with global leaders to implement comprehensive training and change management programs, driving significant system adoption across the organization.

Streamlined HR processes by leveraging optimized HCM functionalities, enhancing overall operational efficiency for global teams.

Enhanced Kronos/UKG workflows and led comprehensive User Acceptance Testing (UAT) for critical HR systems.

Achieved a 30% reduction in system downtime and a 43% improvement in resolution times by optimizing processes and ensuring data integrity.

Collaborated with cross-functional teams to integrate HR technology solutions, supporting seamless workforce operations.

Provided expert guidance and troubleshooting for complex HR technology issues, ensuring system stability and user satisfaction.

Directed a high-performing 19-member AppleCare support team, fostering a culture of excellence and continuous improvement.

Implemented strategic initiatives that reduced average handle times by 20%, significantly enhancing team efficiency.

Achieved an 11% increase in customer satisfaction scores by prioritizing customer-centric solutions and optimizing service delivery.

Developed and delivered comprehensive training programs for team members, improving technical proficiency and service quality.

Provided advanced technical support for complex iOS issues, resolving critical customer problems effectively.

Onboarded and mentored new advisors, accelerating their ramp-up and contributing to overall team capability.

Consistently achieved a top 5% performance ranking for two consecutive quarters, demonstrating exceptional problem-solving skills and customer service.

Analyzed recurring technical issues to identify root causes and propose systemic improvements, enhancing product stability.