Results-driven MBA graduate specializing in Strategic Leadership and Business Analytics, poised to drive organizational growth through data-driven decision-making. Proven ability to conduct comprehensive market research, optimize business processes, and lead cross-functional initiatives, demonstrated through rigorous academic projects and impactful internships. Eager to leverage analytical and problem-solving expertise to innovate and contribute to strategic objectives.
Promotional Marketing
Mumbai, Maharashtra, India
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Summary
Spearheaded promotional marketing initiatives, managing client engagement and driving B2B partnerships to enhance program visibility and achieve sales objectives.
Highlights
Achieved and consistently exceeded sales targets by engaging maximum clients through strategic inbound and outbound calls, directly contributing to overall team performance.
Cultivated and executed B2B tie-up opportunities in collaboration with the upGrad Centre Manager, expanding market reach and program enrollment potential.
Delivered compelling informational sessions to prospective learners, generating significant interest in upGrad's programs and ensuring a consistent flow of walk-ins to the Career Counselling Centre.
Optimized lead management processes, facilitating seamless transitions of qualified leads to the counselling team and improving follow-up efficiency.
Resolved diverse client queries and problems effectively, enhancing customer satisfaction and reinforcing brand loyalty for upGrad programs.
Outbound Sales Agent
Mumbai, Maharashtra, India
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Summary
Managed outbound sales and customer service for SBI Life Insurance, ensuring policy adherence, seamless onboarding, and consistent achievement of sales targets.
Highlights
Consistently exceeded sales targets for SBI Life Insurance products, directly contributing to the team's revenue goals and overall performance.
Facilitated seamless customer onboarding processes and efficiently resolved policy queries, enhancing client satisfaction and retention.
Successfully adapted to significant process changes during project ramp-down, maintaining high performance standards and operational continuity.
Engaged a high volume of clients through effective inbound and outbound calls, addressing diverse queries and proactively solving problems to ensure positive customer experiences.
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Master of Business Administration (MBA)
Strategic Leadership & Business Analytics
Courses
Strategic Planning
SWOT Analysis
Market Research
Growth Strategy
Business Process Optimization
Competitive Analysis
Business Analytics
Data Analysis
Tableau
Microsoft Excel
SQL
Statistical Modeling
Team Leadership
Project Management
Change Management
Cross-functional Collaboration
Decision Making
Financial Analysis
Problem-Solving
P&L Management
Market Entry Strategy
Organizational Leadership
Business Process Re-engineering
Corporate Governance
SWOT Analysis, Market Research, Growth Strategy, Business Process Optimization, Competitive Analysis, Market Entry Strategy, Corporate Governance.
Business Analytics, Data Analysis, Tableau, Microsoft Excel, SQL, Statistical Modeling.
Team Leadership, Project Management, Change Management, Cross-functional Collaboration, Decision Making, Organizational Leadership.
Financial Analysis, Problem-Solving, P&L Management.
Communication, Interpersonal Skills, Critical Thinking, Negotiation.
Business Process Re-engineering.
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Summary
Led a comprehensive market entry strategy project for Amazon's potential expansion into the Indian B2B e-commerce sector, encompassing extensive research and strategic recommendations.
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Summary
Designed a strategic leadership development program for TCS, focusing on addressing change management challenges and enhancing talent retention within one of India's largest IT services companies.