About
Dedicated and personable Senior Customer Service Executive with a strong foundation in client relationship management, team leadership, and administrative support. Over 10 years of experience in customer service roles, demonstrating a proven ability to handle customer inquiries, resolve issues efficiently, and improve customer satisfaction. Adept at multitasking in fast-paced environments, leading teams, and implementing customer service strategies to enhance service delivery and drive business growth. Currently seeking to leverage extensive experience in a senior role to drive customer engagement and improve service operations.
Work
MASCOT INSURANCE BROKER
|Senior Customer Service Executive
Highlights
Lead a customer service team to manage large volumes of incoming calls and emails, ensuring timely resolution of inquiries and issues.
Build and maintain strong relationships with clients through interactive communication and follow-ups to ensure satisfaction.
Oversee the implementation of customer service procedures and policies to meet targets and improve service quality.
Work directly with executives to manage administrative tasks, including scheduling meetings, preparing reports, and maintaining records.
Develop PowerPoint presentations and financial spreadsheets for executive meetings and projects.
Handle escalated customer issues and work with various departments to ensure prompt resolutions.
HEIRS INSURANCE LIMITED
|Bancassurance Officer
Highlights
Acted as a liaison between insurance providers and healthcare professionals to process referrals.
Met and exceeded sales targets by promoting appropriate financial products to clients.
Strengthened relationships with banking staff to generate leads and secure new business.
CUSTODIAN AND ALLIED INSURANCE LTD
|Client Service & Front Office Executive
Highlights
Ensured proper communication of new and existing products to customers, acting as a key intermediary.
Managed inbound customer calls and face-to-face interactions, ensuring high levels of satisfaction.
Participated in strategic business planning and assisted in reviewing operational performance.
MASCOT INSURANCE BROKER
|Customer Service/Administrative Manager
Highlights
Managed and processed client queries related to payment, platform, and backend issues.
Assisted in creating and managing sustainable client relationships through proactive communication.
Maintained and updated client records, ensuring data accuracy and confidentiality.
Education
UNIVERSITY OF LAGOS, NIGERIA
B.Sc.
Economic
LAGOS STATE POLYTECHNIC, LAGOS NIGERIA
OND.
Banking and Finance
Languages
English
Fluent
Certificates
Chartered Institute of Personnel Management of Nigeria (CIPM)
Product Management
Issued By
EriLearn
Intership Program on Product Management
Issued By
HNG
Customer Relationship Management
Issued By
Side Hustle