About
Highly certified and results-driven IT professional with over nine years of experience providing comprehensive technical support and strategic IT solutions to over 500 clients. Expert in troubleshooting complex systems, enhancing operational efficiency, and ensuring robust IT communication and resilience. Possessing a strong foundation in cybersecurity and network management, including CompTIA A+, Network+, Security+, and ITIL certifications, I am seeking to leverage my proven problem-solving and system administration skills to excel as an Information Communications & Technology Service Desk Technician.
Work
All Hale Captioning, LLC
|CEO/Business Owner
Federal Way, WA, US
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Summary
As CEO/Business Owner, led All Hale Captioning, LLC, providing comprehensive technical support and strategic IT solutions to over 500 clients, ensuring efficient and secure IT communication and operational continuity.
Highlights
Provided technical support and troubleshooting for over 500 clients, ensuring efficient and secure IT communication and rapid resolution of complex issues.
Implemented over 50 software applications to meet diverse client VPN, software, modem, hardware, and security needs, enhancing operational capabilities.
Delivered remote technical support, significantly reducing client downtime and enhancing system performance through proactive solutions and best practices.
Ensured continuity of service by developing and implementing robust disaster recovery plans, maintaining up-to-date documentation, and utilizing incident support tracking.
Administered all company IT assets, including computers, printers, VoIP systems, mobile devices, and applications, optimizing system performance and reliability.
Volunteer
Fife School District
|Board Director
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Summary
Served as a Board Director for Fife School District, contributing to strategic oversight and community engagement.
Education
Western Governor's University
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Bachelor of Science
Cyber Security and Information Assurance
Courses
Microsoft Suite (MS) Windows Server and Workstation Operating Systems
Active Directory, Group Policy, PowerShell, SSH/BASH and MS SQL
Hardware and software system setup, including integration, implementation and configuration
Capstone: Managed interconnected components for networking, OS, servers, architecture, and telecommunications in a business setting.
Certifications: LAN, WAN, IP, VPN and VLAN network protocols
Certificates
CompTIA PenTest+
Issued By
CompTIA
LPI Linux Essentials
Issued By
Linux Professional Institute (LPI)
ITIL 4 Foundations
Issued By
PeopleCert
ISC2 SSCP
Issued By
ISC2
CompTIA Security+
Issued By
CompTIA
CompTIA Network+
Issued By
CompTIA
CompTIA A+
Issued By
CompTIA
Skills
IT Support & Operations
Technical Support, Troubleshooting, Remote Support, Incident Management, System Administration, Asset Management, Disaster Recovery, Business Continuity, Operational Efficiency, Service Desk Operations, Help Desk.
Networking & Infrastructure
Network Management, LAN, WAN, VPN, VLAN, IP Protocols, VoIP Systems, Telecommunications, Hardware Configuration, Software Implementation, System Integration, Servers, Modems, Peripherals, Mobile Devices.
Operating Systems & Databases
Microsoft Windows Server, Windows Workstation, Active Directory, Group Policy, PowerShell, SSH, BASH, MS SQL.
Cybersecurity & Compliance
Cybersecurity, Security Solutions, Penetration Testing, Security Compliance (FTC), Threat Mitigation, Data Backups, Security Audits.
Business & Client Management
Customer Service, Client Relationship Management, Contract Negotiation, Vendor Management, Technical Documentation, Training & Development, Business Operations.
Problem Solving & Communication
Critical Thinking, Complex Problem Solving, Technical Communication, Cross-functional Collaboration.
Interests
Seattle Women in Cyber (WiCyS)
Cybersecurity, Professional Networking, Diversity in Tech.
WGU Cybersecurity Club
Cybersecurity, Student Leadership, Technical Skills Development.
ISC2 Member
Information Security, Certifications, Professional Standards.
PeopleCert Essential Member
IT Service Management, ITIL, Professional Development.