Moses Okeke
Versatile Hospitality Operations & Digital Marketing Professional
No 25 Ajorin , sanya, 100011, Lagos, NG.About
Highly versatile hospitality professional with over 5 years of progressive experience spanning Front Desk Management, Facility Operations, and Digital Marketing. Proven ability to deliver exceptional customer service, optimize operational efficiency, and drive impactful digital campaigns in fast-paced environments. Adept at managing diverse responsibilities and enhancing guest satisfaction across various hospitality functions.
Education
Abia State Polytechnic
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Higher National Diploma
Accountancy
Abia State Polytechnic
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Ordinary National Diploma
Accountancy
Work
TRINITAS Homes and Properties
|Inventory Officer
Lagos, Lagos, Nigeria
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Summary
Managed and maintained accurate inventory records for property assets, implementing control procedures and coordinating with finance to optimize stock replenishment.
Highlights
Implemented robust inventory management systems, ensuring 100% accurate records for property assets and supplies.
Conducted regular stock assessments and audits, identifying and resolving discrepancies to optimize inventory levels.
Streamlined coordination with procurement and finance departments, accelerating stock replenishment cycles by 15% and minimizing operational delays.
Royal Rex Hotel and Spa
|Operations Manager
Lagos, Lagos, Nigeria
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Summary
Directed daily hotel operations, optimizing service delivery, staff management, and facility maintenance to elevate guest satisfaction and efficiency.
Highlights
Oversaw comprehensive daily operations for a 50+ room hotel, ensuring seamless service delivery and maintaining an average guest satisfaction rating above 95%.
Managed staff schedules for a team of 20+, optimizing labor costs by 10% while sustaining high operational efficiency and service quality.
Developed and implemented guest satisfaction strategies, resulting in a 15% increase in positive guest feedback and repeat bookings.
Coordinated cross-functionally with all departments to uphold high service standards and efficiently resolve complex operational challenges.
Freelance
|Digital Marketer
Lagos, Lagos, Nigeria
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Summary
Executed targeted digital marketing strategies for hospitality clients, enhancing online presence and driving measurable engagement and conversions.
Highlights
Executed comprehensive digital marketing strategies for 5+ hospitality clients, significantly enhancing their online visibility and brand presence.
Managed social media presence and online advertising campaigns, driving a 20% increase in website traffic and 10% higher booking inquiries for clients.
Created and curated engaging content across various platforms, continuously monitoring campaign performance to optimize ROI and achieve client-specific KPIs.
Novotel Hotel
|Front Desk Officer
Port Harcourt, Rivers State, Nigeria
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Summary
Managed front desk operations, ensuring seamless guest experiences, efficient reservations, and professional inquiry resolution for a 100+ room hotel.
Highlights
Managed daily front desk operations, ensuring seamless check-in/check-out processes for hundreds of guests and maintaining a 90%+ guest satisfaction rate.
Handled an average of 50+ reservations daily, coordinating efficiently with housekeeping and F&B to optimize room readiness and guest services.
Maintained strong guest relations, professionally addressing inquiries and resolving issues with a 98% resolution rate, enhancing positive reviews and loyalty.
Grand Tokyo Hotel
|Receptionist
Port Harcourt, Rivers State, Nigeria
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Summary
Managed front desk operations, guest relations, and administrative tasks, ensuring efficient service and guest satisfaction for a 75-room hotel.
Highlights
Managed front desk operations and guest relations, serving as the primary point of contact and ensuring a welcoming experience for all visitors.
Efficiently handled administrative tasks and processed 30+ daily booking reservations, maintaining organized records and optimizing scheduling.
Coordinated seamlessly with various departments to address guest needs promptly, contributing to a cohesive guest service experience and operational flow.
Genesis Production Center
|Pastry Assistant
Oyibo, Rivers State, Nigeria
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Summary
Executed daily pastry preparation tasks, maintained quality control, and collaborated with the kitchen team for timely production.
Highlights
Executed daily pastry preparation tasks with precision, consistently meeting production quotas and quality standards for high-volume orders.
Maintained rigorous quality control standards for all pastry products, ensuring consistency and adherence to established benchmarks for taste and presentation.
Collaborated effectively with a team of 10+ kitchen staff, contributing to the timely production and seamless delivery of all pastry orders.
Languages
English
Skills
Operations Management
Facility Management, Inventory Control, Front Desk Operations, Operational Efficiency, Staff Scheduling, Service Delivery, Resource Allocation.
Customer Service & Relations
Guest Relations, Conflict Resolution, Hospitality Management, Guest Satisfaction, Inquiry Resolution, Service Excellence.
Digital Marketing
Digital Marketing Strategy, Social Media Management, Online Advertising Campaigns, Content Creation, Campaign Performance Monitoring, ROI Optimization, MS Office Suite.
Leadership & Professional Skills
Leadership, Communication, Problem-Solving, Adaptability, Cross-functional Coordination, Team Management, Administrative Support.