EKPO, MFONOBONG ENO
Data Analyst | Customer Engagement Specialist | IT & Cloud Professional
Lagos, NG.About
Highly adaptable and results-driven professional with a strong background in data analysis, customer engagement, and sales, complemented by a B.Sc. in Agricultural Economics. Equipped with robust analytical capabilities, excellent communication skills, and foundational expertise in IT and cloud security, I excel at translating complex data into actionable insights and fostering positive client experiences. Eager to leverage a diverse skill set and a proactive approach to drive efficiency and contribute to data-driven decision-making in a dynamic organizational environment.
Work
Reasonable Gadgets and Technologies
|Sales Representative
Ikeja, Lagos, Nigeria
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Summary
Managed sales operations and customer interactions for a technology retail business, driving product adoption and enhancing customer satisfaction.
Highlights
Engaged proactively with a diverse customer base to understand technology needs and recommend suitable products, contributing to positive sales outcomes.
Maintained up-to-date knowledge of product specifications and industry trends, providing accurate information and expert support to clients.
Processed sales transactions efficiently and managed inventory records, ensuring operational accuracy and contributing to streamlined processes.
SPSS Consults
|Data Analyst
Lagos, Lagos, Nigeria
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Summary
Conducted remote data analysis and reporting, leveraging SPSS to derive actionable insights for client projects and strategic initiatives.
Highlights
Utilized SPSS for comprehensive statistical analysis, data cleaning, and visualization, translating complex datasets into clear, actionable reports for stakeholders.
Collaborated effectively with remote clients to understand data requirements, delivering customized analytical solutions that improved decision-making processes.
Managed data integrity and ensured accuracy in all analytical outputs, providing reliable information crucial for evidence-based strategies.
National Youth Service Corps (NYSC)
|Agricultural Science Teacher
Umuaku, Abia State, Nigeria
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Summary
Served as an Agricultural Science Teacher during the mandatory National Youth Service Corps, delivering engaging curriculum and fostering student development.
Highlights
Developed and delivered comprehensive Agricultural Science lessons to secondary school students, enhancing understanding of agricultural principles and practices.
Managed classroom activities and student assessments for over 50 students, contributing to a structured and effective learning environment.
Mentored students in practical agricultural projects, promoting hands-on learning, critical thinking, and skill development in agricultural science.
Education
University of Port Harcourt
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B.Sc.
Agricultural Economics and Extension (Economics)
Grade: 4.01/5.0 (2nd Class Upper)
Languages
English
Certificates
Certificate in Cabin Crew Initial Training
Issued By
AEROCONSULT Limited
Nigerian Civil Aviation Authority (NCAA) Class II (2) Medical Certificate
Issued By
The Nigerian Civil Aviation Authority
Cloud Security/DevOps Certificate
Issued By
DIGITAL WITCH SUPPORT COMMUNITY
Nigerian Civil Aviation Authority (NCAA) License
Issued By
The Nigerian Civil Aviation Authority
Skills
Technical & Data Analysis
Data Analysis, SPSS, IT Basics, Cloud Security, DevOps Fundamentals, Data Interpretation, Statistical Analysis.
Customer & Sales Management
Customer Service, Client Relations, Sales Strategy, Product Recommendation, Customer Engagement, Public Relations.
Operational & Organizational
Attention to Detail, Process Adherence, Problem-Solving, Adaptability, Time Management, Initiative, Instruction Following, Record Keeping.
Communication & Collaboration
Written Communication, Verbal Communication, Teamwork, Independent Work, Relationship Building, Presentation Skills, Active Listening.