Michael Ogunba
Operations & Customer Service Professional
Ikorodu, NG.About
Highly adaptable and diligent entry-level professional with 4+ years of experience in customer service, culinary support, and operational roles. Proven ability to quickly master new processes, maintain high standards of quality and efficiency, and deliver exceptional service. Eager to leverage strong teamwork, communication, and problem-solving skills to contribute effectively to a dynamic organization.
Work
Chicken Republic
|Chef Assistant
Ikorodu, Lagos State, Nigeria
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Summary
Supported culinary operations and upheld high kitchen standards to deliver quality food service in a fast-paced environment.
Highlights
Spearheaded daily kitchen setup and breakdown, ensuring optimal cleanliness and organized ingredient storage to support efficient food preparation.
Strictly adhered to established recipes and cooking procedures, consistently meeting quality and presentation standards for all dishes.
Collaborated with senior chefs on meal planning and recipe innovation, contributing to menu diversity and customer satisfaction.
Managed inventory and stock rotation of kitchen supplies, minimizing waste and ensuring ingredient availability for daily operations.
Optimal Dry Cleaners
|Washing & Ironing
Ikorodu, Lagos State, Nigeria
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Summary
Executed efficient and high-quality laundry and ironing services, ensuring customer satisfaction and operational excellence.
Highlights
Processed a high volume of garments daily, consistently meeting service deadlines and maintaining quality standards for all items.
Operated and maintained specialized washing and ironing equipment, ensuring optimal performance and extending equipment lifespan.
Quickly mastered new garment care techniques and machinery, adapting to evolving service demands and contributing to seamless operations.
Collaborated effectively within a team to manage workflow and prioritize tasks, ensuring timely delivery and positive customer experiences.
Tensha Bakery
|Cashier
Lagos, Lagos State, Nigeria
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Summary
Managed financial transactions and provided exceptional customer service in a high-volume retail environment.
Highlights
Processed an average of 100+ transactions daily with 100% accuracy, balancing cash drawers at the start and end of each shift.
Enhanced customer satisfaction by actively engaging patrons, understanding their needs, and providing product recommendations.
Managed cash, credit, and mobile payments efficiently, contributing to smooth operations and reduced wait times.
Resolved customer inquiries and issues professionally, ensuring positive experiences and fostering repeat business.
Education
Rockford International School
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GCSEs
Commercial Studies
Skills
Core Competencies
Teamwork & Collaboration, Time Management, Critical Thinking, Problem Solving, Adaptability, Communication, Customer Service, Operational Support, Quality Control.
Technical Skills
Cash Handling, POS Systems, Food Preparation, Kitchen Hygiene, Inventory Management, Equipment Operation.
Interests
Recreational Activities
Football, Gaming, Dancing.