Michael AJIH

Implemented a comprehensive Commercetools Foundry development environment, integrating OOTB features and bespoke enhancements for Search, Content, PIM, Payment, Loyalty, Email, Tax, and Shipping third-party platforms.

Achieved a 30% reduction in environment setup time by streamlining technical processes and knowledge transfer, significantly accelerating team productivity.

Facilitated cross-functional workshops to gather and clarify stakeholder needs, ensuring rapid onboarding and efficient address of business requirements.

Delivered a scalable framework for future project onboarding and knowledge sharing, ensuring customisations aligned with business requirements for faster project launches.

Managed responses to client requirements and RFI processes, mapping Oxfam's needs to actionable CT Foundry solutions.

Presented solution demonstrations addressing site performance, scalability, search, and personalisation challenges using scenario-based presentations.

Coordinated with technical and business teams to ensure seamless knowledge transfer and project alignment, delivering comprehensive solution documentation for stakeholder decision-making.

Projected a significant increase in operational efficiency through strategic solution recommendations, enhancing stakeholder engagement and securing buy-in for proposed architecture.

Redesigned the client's migration process by centralising hosting, configuration, and code management, enhancing operational control and flexibility.

Introduced an alternative checkout/payment solution, reducing reliance on standard BigCommerce connectors and enabling dynamic pricing models.

Enhanced sales performance by supporting location-based dynamic pricing models, directly impacting buyer engagement.

Managed the full lifecycle of feature enhancements, system upgrades, and issue resolution, ensuring seamless delivery aligned with business objectives.

Partnered proactively with cross-functional teams to elevate user experience and address platform challenges.

Maintained high standards of system reliability and performance, contributing to a stable and efficient platform environment.

Analyzed the Telecom project website, driving insights and providing recommendations to support key business requirements.

Liaised effectively with product owners and developers to clarify requirements, ensuring deliverables aligned with client needs and overall business benefits.

Optimised Microsoft Partners' newsletter campaigns by enhancing targeting, personalisation, and overall user experience, leading to improved engagement.

Managed the Microsoft Education event measurement framework, analyzing pre- and post-event data to assess impact among students and teachers.

Produced weekly web performance reports across three major accounts using Adobe Analytics, Sprinklr, and Power BI, driving actionable recommendations for digital marketing strategies.

Developed analytics dashboards and comprehensive reports (Excel, PowerPoint, Word), translating complex data into clear, actionable insights for diverse teams.

Led reporting for Resilience Site, Audience Analysis, and UK Digital Events, identifying top-performing content and key audience trends to inform content strategy.

Led a team of five new-starters to successfully redesign the search layout for both men's and women's product categories for ASOS, enhancing customer experience.

Created and implemented a Google Analytics checklist to identify optimisation opportunities, recommending future-state processes directly to stakeholders.

Identified key project stakeholders and developed detailed customer personas to guide solution design and delivery.

Conducted and presented primary and secondary market research studies using Similarweb, supporting strategic planning and marketing initiatives, notably analyzing Centrica's market position within the utilities and energy sector.

Maintained and distributed daily status reports on gas and electricity smart meter interfaces, ensuring all stakeholders were kept informed and up to date.

Collaborated with the portfolio team to identify, log, and track defects during device testing, utilising HP ALM software and adhering to detailed test plans, scripts, and cases.

Supported quality assurance processes by ensuring testing outcomes aligned with expected results and documenting findings for process improvement.