Favour Excelent Jim-Odoi
Support Worker | Hospitality Professional
High Wycombe, GB.About
Highly compassionate and dependable professional with a proven track record in person-centred care, promoting independence, and ensuring well-being for service users in supported living environments. Adept at medication support, safeguarding, and maintaining meticulous documentation under GDPR. Brings strong communication and empathetic skills from extensive experience in fast-paced hospitality settings, consistently delivering high-quality service and resolving complex issues with professionalism.
Work
Ridgeview Homes (RVH)
|Support Worker
High Wycombe, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Delivering comprehensive person-centred care and promoting independence for service users in supported living, ensuring adherence to individual care plans and regulatory standards.
Highlights
Provided tailored person-centred support, meticulously following individual care/support plans and risk assessments to enhance service user well-being and independence.
Facilitated activities of daily living (ADLs), including personal hygiene, dressing, and mobility support, ensuring dignity and privacy for service users while fostering independence.
Administered medication accurately, adhering to Medication Support Needs Assessments, MAR documentation, and strict organizational procedures, ensuring patient safety and compliance.
Championed service user independence and community integration, accompanying individuals to appointments, shopping, and social activities to enrich their quality of life.
Maintained accurate and timely records within the Support Management System, meticulously documenting support delivered and progress, and escalating critical changes or incidents to senior management.
Ensured stringent adherence to safeguarding and GDPR confidentiality standards, promptly recognizing and reporting concerns, accidents, and suspected abuse to uphold legal and policy requirements.
Ardoe House Hotel & Spa
|Front Desk Receptionist
Aberdeen, Scotland, United Kingdom of Great Britain and Northern Ireland
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Summary
Managed comprehensive front desk operations, ensuring seamless guest experiences and efficient administrative processes for a luxury hotel and spa.
Highlights
Efficiently managed guest check-ins/outs and reservations using Guestline Rezlynx PMS and ResDiary, ensuring smooth operations for a high-volume establishment.
Resolved diverse guest enquiries and complaints with professionalism and empathy, providing accurate information and local guidance to enhance guest satisfaction.
Processed payments and maintained accurate billing records, strictly adhering to cash-handling and PCI data security procedures to ensure financial integrity.
Coordinated effectively with housekeeping and maintenance teams, and supported event bookings and conference set-ups, contributing to streamlined hotel operations.
Ardoe House Hotel & Spa
|Hospitality Intern
Aberdeen, Scotland, United Kingdom of Great Britain and Northern Ireland
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Summary
Gained hands-on experience across multiple hotel departments, supporting daily operations and maintaining high service standards in a dynamic hospitality environment.
Highlights
Rotated across diverse departments including housekeeping, front desk, kitchen, and food & beverage, gaining comprehensive operational insight and contributing to daily tasks.
Maintained rigorous hygiene standards and efficiently completed room turnovers, ensuring guest satisfaction and adherence to hotel protocols.
Handled bookings and phone enquiries, providing excellent customer service and supporting event set-ups to facilitate smooth operations.
Education
Robert Gordon University
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BA (Hons)
International Hospitality Management
High School
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High School Diploma
Languages
English
Skills
Care & Support
Person-centred care, Support planning, Medication support, Personal care, Daily living support, Safeguarding, Incident reporting, Risk awareness, GDPR compliance, Confidentiality, Manual handling, Safe equipment use, Dignity preservation, Promoting independence, Community access support.
Documentation & Compliance
Accurate record keeping, Support management systems, Controlled record books, Data security, Regulatory compliance, Policy adherence, Reporting.
Communication & Teamwork
Team communication, Shift handovers, Empathetic communication, Guest relations, Conflict resolution, Cross-functional coordination.
Hospitality Operations
Guest check-in/out, Reservations management, PMS systems (Guestline Rezlynx, ResDiary), Payment processing, Cash handling, Billing records, PCI data security, Housekeeping coordination, Maintenance coordination, Event support, Conference set-ups.
Certifications
Health and Safety (L2), First Aid, Fire Safety, Food Hygiene and Safety Awareness, Documentation and Record Keeping, PCI Data Security Standards, Disability Awareness, Customer Service and Guest Relations, Housekeeping Management, IT Skills.
References
References
Available upon request.