About
Results-driven professional with diverse experience in administrative coordination, customer support, sales, and digital content management, adept at enhancing operational efficiency and client satisfaction. Proven ability to excel in remote environments, leveraging strong organizational skills, proficiency in CRM and digital tools, and clear communication to support dynamic teams and achieve strategic objectives. Seeking a virtual assistant role to apply comprehensive administrative and digital capabilities to drive value and foster collaborative growth.
Work
May Mart Pharmacy
|Pharmacy Assistant Sales Associate
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Summary
Provided high-volume B2C customer support and sales, managing inventory and utilizing CRM systems to enhance client satisfaction and operational efficiency.
Highlights
Delivered high-volume B2C customer support, responding to inquiries and assisting clients with product selection while maintaining excellent service standards.
Utilized CRM and POS systems to accurately track customer interactions, purchases, and repeat sales, contributing to improved customer loyalty.
Managed inventory control, stock rotation, and demand forecasting, ensuring product availability and optimizing operational efficiency.
Provided after-sales support and product counseling, enhancing customer satisfaction and building lasting client relationships.
Bohemian thoughts
|Creative Content Writer
Ghana, Ghana
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Summary
Led digital content creation and social media management, building a personal brand and engaging a growing online audience through strategic storytelling.
Highlights
Wrote and published original poetry and short-form content for a growing Instagram audience, contributing to increased engagement and brand visibility.
Managed comprehensive content planning, editing, and consistent publishing schedules, ensuring timely delivery and strategic content flow across digital platforms.
Utilized Instagram analytics to refine content strategy and improve reach, enhancing audience engagement and optimizing digital presence.
Developed strong written communication and creative skills, translating complex ideas into engaging content suitable for diverse online audiences.
E.o. Quickfix Ent
|Freelance Secretary
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Summary
Provided comprehensive administrative and communication support, managing client interactions, documentation, scheduling, and digital filing systems to enhance workflow efficiency.
Highlights
Handled all inbound and outbound client communications via email, phone, and messaging platforms, ensuring timely and professional interactions.
Prepared diverse business correspondence, including invoices, quotations, and reports, maintaining high standards of accuracy and professionalism.
Coordinated calendars, meetings, and deadlines, significantly improving workflow efficiency and organizational structure for clients.
Maintained digital filing systems and ensured documentation accuracy, enhancing data accessibility and operational efficiency.
Asokwa Municipal Assembly
|Town Planner (National Service)
Kumasi, Ghana, Ghana
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Summary
Supported municipal development projects through research, budget proposal preparation, policy formulation, and stakeholder coordination, enhancing project execution.
Highlights
Conducted research and prepared budget proposals for development projects, supporting strategic decision-making and resource allocation.
Supported municipal planning, policy formulation, and reporting, contributing to effective governance and project execution.
Coordinated community engagement and stakeholder meetings, facilitating effective communication and collaboration among diverse groups.
Inspired Legacy Gh
|Sales and Marketing Executive | Social Media Executive
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Summary
Managed end-to-end B2C sales cycles and digital marketing initiatives, driving lead generation, sales conversion, and brand visibility through strategic social media engagement.
Highlights
Managed end-to-end B2C sales cycles from lead generation to closing, consistently achieving monthly sales targets and profitability.
Maintained CRM databases to meticulously track leads, pipelines, and conversion metrics, optimizing sales processes and client follow-up.
Developed and executed social media campaigns, online engagement strategies, and blog content, significantly enhancing brand visibility and audience reach.
Conducted market research and competitor analysis to inform strategic sales and marketing initiatives, contributing to data-driven decision-making.
Suame Municipal Assembly
|Planning & Management Intern
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Summary
Assisted in settlement planning and administrative support, reviewing plans and providing advisory services to developers and public authorities.
Highlights
Assisted in settlement planning and reviewed site/building plans, ensuring compliance with regulatory standards and project guidelines.
Supported planning advisory services for developers and public authorities, facilitating informed decision-making and project progression.
Helped prepare planning schemes and layout plans, contributing to organized urban development initiatives and effective documentation.
Education
University of Washington (Online)
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Certification
Project Management, Global Health
Kwame Nkrumah University of Science and Technology
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Bachelor of Science
Development Planning
Grade: Second Class Upper Honors
West African Senior Secondary School
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Certificate
General Arts
Languages
English
French
Skills
Administrative Support
Calendar Management, Email Management, Document Management, Data Entry, Workflow Optimization, Filing Systems.
Communication & Content
Professional Writing, Content Creation, Basic Graphic Design, Social Media Management, Digital Communication, Client Communication, Stakeholder Coordination.
Project & Task Management
Project Coordination, Task Management (Trello), Deadline Management, Planning & Scheduling.
Customer & Client Relations
Customer Support, Client Management, Lead Generation, Consultative Selling, After-Sales Support.
Digital Tools & Platforms
CRM Systems (Salesforce, Hubspot, Zendesk), Google Workspace (Docs, Sheets, Slides), Slack, Zoom, Microsoft Excel, POS Systems, Instagram Analytics, Trello.
Research & Analysis
Market Research, Basic Data Analysis, Competitor Analysis, Report Writing.