Minhaj Karim

Directed end-to-end service delivery and operational management for critical HVAC systems across two Tier 3 certified data centers in Dammam and Jeddah, supporting a hyperscale 16 MW infrastructure.

Managed the full lifecycle of data center changes, events, incidents, and problems, overseeing Root Cause Analysis (RCA) and implementing corrective actions to enhance system reliability.

Reduced system downtime by managing SLA-bound troubleshooting and resolution for breakdowns in critical HVAC assets, including Vertiv DX, Trane, Zamil chillers, and CRAH units.

Ensured peak performance and extended equipment lifespan through the meticulous execution of Planned Preventive Maintenance (PPM), Predictive Maintenance, and Corrective Maintenance for all critical data center equipment.

Enhanced operational efficiency by overseeing BMS integration, implementing control system upgrades, and managing Modbus (ZA/EBM) fan configuration and CCU deployments.

Developed and enforced comprehensive Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs), ensuring stringent data center safety protocols.

Improved team proficiency and client understanding by conducting operational training sessions on complex HVAC systems and procedures for site teams and client personnel.

Achieved 100% compliance with all safety standards and regulatory requirements across data center environments, minimizing risks and ensuring operational integrity.

Orchestrated successful project implementations by coordinating with suppliers, internal teams, and clients, ensuring seamless execution from inception to completion.

Optimized procurement processes by preparing comprehensive Bills of Quantity (BOQ) and conducting detailed rate analyses to inform purchasing decisions for Liebert products.

Streamlined on-site project execution by coordinating effectively with consultants, architects, Project Management Consultants (PMC), and various vendors.

Provided critical technical support and guidance to execution teams, ensuring the precise erection and commissioning of specialized HVAC systems in adherence to quality and safety standards.

Managed project timelines and deliverables by leading daily and weekly progress discussions with major PMCs (CBRE, JLL, Wipro, IBM, Cushman & Wakefield), ensuring on-time completion.

Implemented client-specific BMS integrations to facilitate remote data acquisition, enhancing system monitoring and client reporting capabilities.

Spearheaded the successful execution of critical projects, including 5G expansion for Bharti Airtel and Reliance JIO Infocom, Alstom System for Indian Railways, and multiple Smart City initiatives.

Achieved 100% compliance with service level agreements, maintaining a first response time to complaints within 2 hours and a Turnaround Time (TAT) within 8 hours for customer complaints.

Maintained comprehensive databases for VRF installation bases and compressor failure analyses, supporting predictive maintenance and reliability improvements.

Ensured strict adherence to commissioning guidelines and industry standards during project execution, guaranteeing system quality and performance.

Executed quarterly preventive maintenance for all warranted and AMC sites, optimizing system performance and extending equipment lifespan.

Successfully negotiated and secured Annual Maintenance Contracts (AMCs) with new and existing clients, contributing to recurring revenue growth.

Managed online call resolution, tracking open and closed cases efficiently to minimize downtime and enhance client satisfaction.

Streamlined spare part inventory and procurement using SAP, improving efficiency and reducing maintenance turnaround times.

Oversaw the performance and support for a network of franchisees and dealers, ensuring consistent service delivery and operational alignment.

Coordinated the Automated Parking project for Delhi High Court, ensuring alignment with client requirements and project milestones.

Executed project work precisely according to detailed drawings and specifications provided by Delhi Metro Rail Corporation (DMRC).

Managed project manpower, ensuring adherence to safety protocols and efficient task allocation for timely completion.

Prepared comprehensive data sheets and Bills of Material, optimizing resource planning and procurement for project execution.