Mitchell Rawlings Ogbemudia
Results-driven Product Manager
Lagos, NG.About
Results-driven Product Manager with expertise in digital payments, product strategy, customer experience, and market expansion. Adept at developing and executing product roadmaps, leveraging data-driven decision-making, and aligning product development with business growth objectives. Strong background in financial technology, transaction processing, and fraud risk assessment. Passionate about building innovative products, optimizing user experience, and driving new market penetration. Skilled in Agile methodologies, stakeholder collaboration, and cross-functional team leadership.
Work
FirstBank
|Product Manager
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Summary
Led strategic initiatives in digital payments and fraud management.
Highlights
Led the development and execution of digital payment strategies, enhancing transaction security and efficiency.
Managed the integration of a fraud management system into mobile and online banking platforms, reducing payout failures and unauthorized transactions.
Conducted user research and usability testing to refine product features, improving adoption and customer satisfaction.
Collaborated cross-functionally with engineering, compliance, marketing, and business units to drive product innovation and efficiency.
Defined and monitored key product KPIs, leveraging data analytics to optimize product performance and customer experience.
Spearheaded process automation initiatives, improving refund success rates and payout efficiency.
FirstBank
|Product Owner
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Summary
Managed product roadmap and user experience for digital offerings.
Highlights
Developed and prioritized the product roadmap, ensuring clear alignment with business objectives.
Led user research workshops to identify pain points and optimize customer journeys.
Designed and executed comprehensive usability tests for new features, leveraging insights to significantly enhance user experience.
Applied Agile and Design Thinking methodologies to streamline product development and accelerate iteration cycles.
Collaborated extensively with external partners and internal teams to optimize product-market fit and enhance service delivery.
Polaris Bank
|Head Customer Care
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Summary
Oversaw customer support operations and dispute resolution.
Highlights
Managed and resolved complex customer complaints regarding payouts, transfers, and transaction disputes, ensuring timely and effective resolution.
Investigated and successfully resolved unauthorized transactions and disbursement failures, significantly enhancing customer trust and satisfaction.
Developed and implemented strategic frameworks that enhanced transaction support and bolstered security protocols.
Provided actionable insights on customer experience trends, leading to measurable improvements in service delivery and product usability.
Education
Ahmadu Bello University
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Master of Science
Information Management
University of Benin
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Bachelor of Engineering
Petroleum Engineering
Languages
English
Fluent
Certificates
Project Management Professional (PMP)
Issued By
Project Management Institute (PMI)
Certified Scrum Product Owner (CSPO)
Issued By
Scrum Alliance
AWS Certified Cloud Practitioner
Issued By
Amazon Web Services (AWS)
Skills
Product Development
Product Strategy, Roadmap Development, Feature Prioritization, Product Lifecycle Management.
Fraud Risk Assessment
Fraud Detection, Risk Mitigation, Transaction Security, Compliance.
Data Analytics
KPI Monitoring, Performance Optimization, Data-Driven Decision Making, Market Analysis.
Transaction Processing
Digital Payments, Payment Gateways, Financial Transactions, System Efficiency.
Design Principles
User Experience (UX), User Interface (UI), Design Thinking, Usability Testing.
Risk Management
Operational Risk, Financial Risk, Security Protocols, Incident Management.
Stakeholder Management
Cross-functional Collaboration, Communication, Relationship Building, Team Leadership.
Incident Response & Investigation
Issue Resolution, Problem Solving, Root Cause Analysis, Crisis Management.
Process Optimization
Workflow Automation, Efficiency Improvement, Lean Methodologies, Operational Excellence.
Quality Assurance Testing
Test Planning, Test Execution, Defect Management, Software Quality.
Agile Project Management
Scrum, Kanban, Sprint Planning, Agile Methodologies.
Cybersecurity Principles
Information Security, Data Protection, Threat Assessment, Network Security.
Customer Experience & Support Operations
Customer Journey Mapping, Service Delivery, Customer Satisfaction, Support Systems.