Mohamed Yassad
IT Support / ServiceDesk Engineer
Doha, QA.About
Highly experienced IT Support and ServiceDesk Engineer with over 7 years of expertise in end-user support, system administration, network troubleshooting, and cybersecurity. Proven ability to optimize IT infrastructure, streamline operations, and enhance security protocols, driving efficiency and user satisfaction. Adept at leveraging Windows OS, Office 365, Active Directory, and Azure AD to deliver robust and innovative IT solutions.
Work
Ali Bin Ali Technology Solutions (Al-Jazeera Media Network Project)
|IT Support / ServiceDesk Engineer
Doha, Doha, Qatar
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Summary
Provided critical L1-L2 end-user support and resolved complex hardware/software issues for a major media network, ensuring continuous operational uptime and service delivery.
Highlights
Managed L1-L2 technical support, resolving complex hardware and software issues for servers, computers, and printers to ensure continuous operational uptime.
Streamlined incident resolution processes, effectively escalating unresolved issues and collaborating with senior teams to implement sustainable solutions.
Contributed to various critical IT projects and special assignments, applying expertise in system administration and network troubleshooting to enhance infrastructure reliability.
Utilized ITIL best practices for incident management, improving service delivery and user satisfaction within a large media network environment.
Entelyst / Malomatia Partner (Ministry of Transport and Communications of Qatar)
|IT Support / ServiceDesk Engineer
Doha, Doha, Qatar
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Summary
Delivered comprehensive end-user support and managed critical IT systems for a government ministry, enhancing system reliability and user access.
Highlights
Provided end-user desktop, laptop, and printer support, resolving technical issues to maintain productivity for ministry staff.
Troubleshot and resolved critical system and network issues, leveraging remote assistance tools to minimize downtime.
Administered user accounts across On-Premise Active Directory and Azure AD, ensuring secure access management and compliance.
Executed the installation and configuration of Windows-based systems, enhancing system reliability and user productivity.
Managed IT service requests efficiently using the HPSM ticketing system and deployed software/OS updates with the Microsoft Deployment Toolkit (MDT).
Contributed to various IT infrastructure projects, applying technical expertise to improve system functionality and user experience.
Shahrazad Group - Sarl Acila Gepaco
|IT Local Administrator
Annaba, Annaba, Algeria
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Summary
Managed local IT infrastructure, system performance, and cybersecurity, overseeing network configuration and surveillance systems.
Highlights
Maintained robust local IT infrastructure and provided essential end-user support, ensuring seamless operations for the organization.
Optimized system performance, managed virtualization environments, and administered Active Directory to enhance network stability and user access.
Configured and managed Cisco Catalyst switches, including VLANs and network policies, improving network segmentation and security.
Implemented and managed cybersecurity solutions, including Kaspersky Server and Microsoft TMG, safeguarding critical data and systems.
Oversaw the operation of a CCTV surveillance system, managing 60 IP cameras via Dahua NVR to enhance physical security.
Developed comprehensive IT process documentation, improving knowledge transfer and operational efficiency.
SAH Algeria SPA (Lilas-Group)
|IT Support
Annaba, Annaba, Algeria
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Summary
Installed and configured IT hardware, software, and networks, while providing direct customer support and administering surveillance systems.
Highlights
Executed the installation and configuration of hardware, software, and network components, establishing a reliable IT environment.
Managed Active Directory accounts, ensuring efficient user access and secure system authentication.
Delivered responsive customer support across phone, email, and live chat channels, resolving technical issues and improving user satisfaction.
Administered NVR and IP camera surveillance systems, contributing to enhanced security and monitoring capabilities.
Education
Institute International of Management Annaba, Algeria
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Academic CCNA 2
University Badji Mokhtar Annaba, Algeria
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LMD
Computer Networks & Telecommunications
Annaba, Algeria
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Baccalaureate
Science
Languages
Arabic
English
Certificates
Microsoft 365 Certified: Security Administrator Associate
Issued By
Microsoft
CompTIA Security+
Issued By
CompTIA
CyberArk Trustee Certified
Issued By
CyberArk
ICSI | CNSS Certified Network Security Specialist
Issued By
ICSI
NSE1/2 | Network Security Associate 1 and 2
Issued By
Fortinet
Skills
System & Software
Windows OS, Office 365, Active Directory, Azure AD, Group Policy Objects (GPO), Cisco AnyConnect, SCCM, HPSM, ServiceNOW, Manage Engine, Linux Basics, iOS, Microsoft Deployment Toolkit (MDT).
Networking & Cybersecurity
TCP/IP, Cisco Switching, VLANs, DHCP, DNS, FTP, TFTP, Endpoint Security, Penetration Testing Tools, Security Practices, Kaspersky Server, Microsoft TMG, Dahua NVR.
Methodologies & Practices
ITIL Practices, Problem-Solving, Innovative Mindset, Results-Oriented, Self-Learning.