About
Highly accomplished Senior IT Program & Service Delivery Leader with over 20 years of experience spearheading large-scale, $10M–$50M enterprise portfolios across Cloud, Information Security, and GenAI transformation for Fortune 50 organizations like State Farm and Caterpillar. Expertly translates complex technology and security initiatives into measurable business outcomes for C-suite executives, driving operational excellence, regulatory compliance, and significant value realization. Trusted advisor and pioneer in AI-augmented program management, adept at leading global teams and optimizing delivery predictability to enhance client satisfaction and long-term account growth.
Work
State Farm Insurance (Contract)
|Program Manager – InfoSec
Bloomington, IL, US
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Summary
Led comprehensive InfoSec programs across AWS and Azure cloud environments, establishing governance frameworks, and managing GenAI risks for a Fortune 50 organization.
Highlights
Directed enterprise-wide Information Security initiatives across AWS and Azure cloud, ensuring alignment with NIST 800-53 and enterprise security architecture to support secure cloud adoption.
Established and operationalized robust security governance frameworks, encompassing risk assessments, control validation, and audit readiness for consistent regulatory and internal security adherence.
Conducted GenAI security and privacy risk assessments, integrating Security-by-Design and Privacy-by-Design principles into Agile/CI/CD pipelines to mitigate data leakage and model bias.
Partnered with CISO and executive leadership to translate technical vulnerabilities into clear business risk narratives, enabling informed C-level decision-making and prioritization.
Directed the integration of IAM controls (RBAC, MFA, privileged access) into new and existing digital products, achieving 100% compliance with authentication and data protection standards.
Caterpillar (Contract)
|Program Manager / Service Delivery
Peoria, IL, US
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Summary
Owned end-to-end delivery and PCL for a $15M global portfolio, leading multi-vendor teams and driving operational excellence for manufacturing and industrial IoT initiatives.
Highlights
Managed end-to-end delivery and PCL responsibility for a $15M global portfolio, optimizing budget governance, accurate forecasting, and margin utilization across onshore and offshore teams.
Led multi-vendor and cross-functional teams across regions, ensuring SLA/SLO compliance and predictable delivery for enterprise-scale manufacturing and industrial IoT programs.
Served as primary client-facing leader, building trusted relationships with senior business and IT stakeholders, consistently exceeding KPIs and enabling account expansion and contract renewals.
Coached and mentored Scrum Masters, Delivery Leads, and Product Owners, driving Agile and hybrid delivery best practices that improved team throughput by 20% and reduced delivery risks.
Led monthly Business Value Reviews (BVRs) and executive governance forums, presenting delivery health, financials, risks, and value realization metrics for real-time roadmap alignment.
State Farm Insurance (Contract)
|Product & Project Management Consultant
Bloomington, IL, US
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Summary
Drove large-scale digital transformation and product strategy initiatives, delivering $100M+ in cost savings and significantly improving time-to-market.
Highlights
Led a large-scale legacy-to-VoIP migration for State Farm's agent workforce (65M customers), delivering over $100M in cost savings through infrastructure modernization and licensing optimization.
Defined and executed multi-year product roadmaps aligned to business objectives, improving release predictability and time-to-market by 4 months through a product-centric delivery model.
Drove enterprise-wide change management through executive communications and training, increasing platform adoption by 30% across agent and leadership audiences.
Managed complex SOWs, vendor performance, and contractual SLAs, establishing delivery KPIs across cost, schedule, quality, and adoption for data-driven decision-making.
State Farm Insurance (Contract)
|Project & Service Delivery Manager
Bloomington, IL, US
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Summary
Directed large-scale project and service delivery operations with 30+ direct reports, overseeing end-to-end delivery, financial forecasting, and global service governance.
Highlights
Directed large-scale project and service delivery operations with 30+ direct reports (onshore/offshore), owning end-to-end delivery, capacity planning, and financial forecasting.
Led day-to-day global service delivery for mission-critical platforms, governing SLA/RLO performance, production support, and release programs with robust delivery governance.
Served as primary client and executive delivery partner, providing transparent reporting and performance metrics through executive briefings and performance dashboards.
Founded and scaled an offshore Center of Excellence (CoE) that standardized processes and quality controls, driving a 40% improvement in first-pass quality and reduced rework.
Certificates
Education
Languages
English
Skills
Program & Portfolio Leadership
Program & Portfolio Management, Enterprise Delivery Governance, PCL / P&L Management ($10M–$50M), Multi-Year Roadmapping, Business Value Realization, Financial Forecasting, Margin Optimization, Risk, Issue & Dependency Management, Executive Steering Committees, Business Value Reviews (BVRs).
Service Delivery & Global Operations
Global Service Delivery (Onshore/Offshore), SLA / SLO / KPI Management, ITIL-Based Service Management, Production Support and Transition to Operations, Vendor and Third-Party Management, Contract and SOW Governance, Resource Capacity Planning, Operational Excellence, Delivery Predictability, Service Management Tools (ITIL-aligned).
Information Security & Risk Management
Information Security Program Management, Security Governance, NIST 800-53, HIPAA Compliance, IAM (RBAC, MFA, PAM, Identity Lifecycle), Third-Party Risk Management, Security-by-Design, Privacy-by-Design, Audit Readiness, Compliance and Regulatory Reporting, CISO, Legal and Enterprise Risk Stakeholder Engagement.
Cloud, Infrastructure & Digital Transformation
Cloud Transformation (AWS, Microsoft Azure), Hybrid and Multi-Cloud Environments, Infrastructure Modernization, Legacy-to-Cloud Migration, Platform Reliability and Resilience, High-Availability Systems, Enterprise Architecture Alignment, Infrastructure Security, Linux, Mainframe, Enterprise Data Platforms (Informatica, DB2, Hadoop).
Agile, SAFe & Product Delivery
Agile and Hybrid Delivery Models, SAFe Agilist, Scrum, Kanban, SDLC Modernization, Product-Centric Delivery Models, Continuous Delivery, Release and Dependency Management, Backlog, Velocity and Risk Burn-Down, DevOps and CI/CD Enablement, Jira, Confluence, MS Project.
GenAI, Automation & AI-Augmented Delivery
GenAI Program Enablement, GenAI Risk and Governance Frameworks, Agentic AI Workflows, Predictive Risk Modeling, Automated Executive Reporting, AI Ethics and Responsible AI, AI-Augmented Resource Optimization, Emerging Technology Risk Assessments, ChatGPT, Gemini, Copilot, Claude, Lovable, N8N, Gamma.ai.
Client & Executive Engagement
Executive Stakeholder Management, C-Suite Communication, Trusted Client Advisory, Strategic Partnerships, Account Growth and Expansion, CSAT and NPS Improvement, Change Management and Adoption Enablement, Executive Presentations, Cross-Functional and Global Team Leadership.