About
Highly accomplished Risk Management & Operations Specialist with over 7 years of experience in leading complex transaction risk management, ensuring regulatory compliance, and enhancing operational efficiency within high-volume environments. Proven ability to mitigate fraud, manage escalations, and drive process improvements, coupled with strong mentorship and subject matter expertise. Seeking to leverage a robust background in risk analysis and technical operations to contribute to a forward-thinking organization.
Work
Hyderabad, Telangana, India
→
Summary
Led critical transaction risk management operations and strategic initiatives for Amazon India, focusing on compliance, efficiency, and fraud mitigation across diverse marketplaces.
Highlights
Directed a Gift Card (GC) emails shrinkage project, leading a team of 20 POCs across BLR and HYD sites, and training 100+ new employees to consolidate performance reports for management.
Oversaw high-volume Gift Card processing, transfers, and settlement operations, ensuring strict compliance with regulatory standards and internal policies.
Managed and resolved complex escalations in collaboration with onshore teams, significantly enhancing operational efficiency and mitigating risk.
Directed risk mitigation for Gift Cards and Credit Cards across EU and NA marketplaces, ensuring adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Served as a Subject Matter Expert, providing critical guidance to investigators and improving investigation accuracy through enhanced process knowledge.
Conducted internal audits and quality checks on transaction risk procedures, ensuring investigations were thorough and compliant with internal and external standards.
Mentored and trained new hires and team members on complex Payment Risk Operations projects, contributing to team skill development and operational readiness.
Mitigated high-risk activities ,protecting financial integrity and ensuring internal risk management frameworks.
Led Test of Design(ToD) and Test of Effectiveness(ToE) walkthroughs with cross functional teams including control owners, application owners, developers, to validate control implementation and operational effectiveness.
Monitored compliance of applications with internal cybersecurity policies and frameworks proactively identifying and addressing any gaps in adherence to established security standards
Hyderabad, Telangana, India
→
Summary
Managed intellectual property and content privacy risks for Global Logic India, ensuring regulatory compliance and user safety through robust moderation systems.
Highlights
Prepared comprehensive copyrights and trademark documentation, successfully preventing infringement related to privacy content.
Coordinated with data privacy regulations, ensuring 100% content adherence to privacy laws and guidelines.
Implemented and managed systems for reviewing and moderating user-generated content, successfully preventing harmful, inappropriate, or offensive material dissemination.
Awards
Learning Champion Award Amazon
Awarded By
Amazon
Recognized for outstanding commitment to continuous learning in Edureka.
Quality Champion Award Amazon
Awarded By
Amazon
Awarded for demonstrating exceptional accuracy and delivering high quality work in MRR and CRR Metrics.
Quarterly Awards at Peak
Awarded By
Peak
Awarded for Performance and quality in metrics and projects.
Skills
Risk Management
Risk Management Frameworks, Risk Identification, Risk Assessment, Fraud Mitigation, Compliance, AML, KYC, Data Privacy Regulations, Intellectual Property Protection.
Operations Management
Operational Efficiency, Escalation Management, Process Improvement, Quality Defect Management, Internal Audits, Quality Checks, SOP Development, User-Generated Content Moderation.
Project & Team Leadership
Project Management, Team Leadership, Mentorship, Knowledge Transfer, Training & Development, Cross-functional Collaboration.
Problem Solving & Analysis
Problem Solving, Decision Making, Analytical Skills, Investigation, Data Analysis.
Technical Proficiency
MS Office (2007, 2016), Windows Operating Systems (2007, 2008, 10, 2012, 2016), Hardware Troubleshooting, Remote Desktop Services, VMware, Application Installation & Management, Windows Virtual Desktop, FSLogix, OS Installation, Windows Activation (KMS), AWS (Database Services, Networking, Security, IAM, Monitoring, Troubleshooting, Ticketing Systems).
Communication & Interpersonal Skills
Communication Skills, Stakeholder Collaboration, Subject Matter Expertise, Report Generation.