Mosa Nyamakazi
Detail-Oriented Professional | Customer Service & Operational Support
Daveyton, ZA.About
Detail-oriented and diligent professional with a proven track record in operational support, customer service, and quality control. Adept at maintaining high standards, resolving customer issues effectively, and ensuring strict compliance with safety and quality protocols. Eager to leverage strong organizational, problem-solving, and interpersonal skills to contribute to a dynamic and results-driven team environment.
Work
Bidvest Pristige
|Cleaner
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Summary
Executed comprehensive cleaning protocols to ensure spotless environments, adhering to safety regulations and achieving positive client feedback.
Highlights
Executed deep cleaning protocols, consistently delivering spotless environments and contributing to positive client feedback.
Adhered strictly to all health and safety regulations, ensuring a safe and sanitized workplace for occupants daily.
Maintained high standards of hygiene and cleanliness, minimizing health risks and fostering a positive environment for staff and visitors.
Hollard assurance limited company
|Complaints Consultant
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Summary
Managed and resolved customer complaints, maintaining high levels of satisfaction through thorough investigation and proactive follow-up.
Highlights
Captured and accurately documented over 100 customer complaints monthly within the company's system, ensuring precise record-keeping and data integrity.
Maintained and updated a comprehensive database of customer information, significantly improving data accessibility and accuracy for the team.
Conducted thorough investigations to resolve complex complaints, performing diligent follow-ups to achieve high customer satisfaction rates.
Enhanced customer trust and retention by providing timely and effective resolutions to service issues, contributing to positive brand perception.
Kees Beyers chocolate cc
|Packer
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Summary
Ensured product quality and maintained a germ-free production environment by strictly adhering to safety and packaging standards.
Highlights
Maintained a germ-free work environment by strictly adhering to safety protocols, ensuring product integrity and compliance with health standards.
Packaged chocolates efficiently, consistently meeting high-quality packaging standards for optimal product presentation and consumer satisfaction.
Contributed to operational efficiency by maintaining a clean and organized workspace, supporting continuous production flow and minimizing downtime.
Education
Mabuya secondary school
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National Senior Certificate (Grade 12)
General Studies
Courses
Core Academic Curriculum
Languages
English
Skills
Office Productivity
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
Customer Service & Relations
Customer Complaint Resolution, Client Feedback Management, Relationship Management, Conflict Resolution, Customer Satisfaction.
Operations & Compliance
Safety Compliance, Health & Safety Regulations, Quality Control, Process Adherence, Data Entry, Record Keeping, Workplace Hygiene, Operational Efficiency.
Core Competencies
Critical Thinking, Communication, Problem-Solving, Attention to Detail, Time Management, Organizational Skills.
References
Cecilia Tlaka
Team leader at Kees Beyers chocolate cc | Ceciliatlaka@gmail.com | 0631173355
Timothy Hlebelo
Complaints consultant at Hollard assurance limited company | TimothyH@hollard.co.za | 0719285354