BANOTH MOTHILAL
Customer Relationship & Sales Support Professional
Hyderabad, IN.About
Highly adaptable and results-oriented professional with 8+ years of experience across customer relationship management, sales support, and marketing coordination within the automotive and real estate sectors. Proven ability to drive customer satisfaction, streamline operational processes, and contribute to sales objectives through strong communication, problem-solving, and team leadership skills. Adept at leveraging technical proficiencies to enhance efficiency and deliver impactful client experiences.
Work
Maruti Suzuki – Gem Motors Pvt. Ltd.
|Tele Marketing
Hyderabad, Telangana, India
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Summary
Managed telemarketing operations, focusing on customer engagement and product promotion to drive sales leads.
Highlights
Engaged prospective customers through targeted telemarketing campaigns, effectively demonstrating product features and benefits.
Managed a dynamic pipeline of sales leads, conducting timely follow-ups to nurture interest and drive potential conversions.
Resolved customer inquiries and concerns with professionalism, maintaining high levels of service satisfaction and positive brand perception.
Maruti Suzuki – Saboo RKS Pvt. Ltd.
|Relationship Manager
Hyderabad, Telangana, India
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Summary
Oversaw customer relationship management and sales support activities, ensuring client satisfaction and operational efficiency.
Highlights
Cultivated strong, lasting customer relationships, leading to enhanced loyalty and repeat business within the automotive sector.
Provided comprehensive sales support, assisting in achieving monthly and quarterly sales targets and streamlining transaction processes.
Collected and analyzed customer feedback to identify areas for service improvement, informing strategic decisions and enhancing customer experience.
Coordinated after-sales service, ensuring timely resolution of issues and maximizing customer retention rates.
SSVPD Pvt.Ltd (Real Estate Company)
|Marketing Manager
Hyderabad, Telangana, India
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Summary
Directed marketing initiatives and customer relationship strategies to drive property sales and brand visibility.
Highlights
Managed end-to-end customer relationships in the real estate sector, fostering trust and facilitating successful property transactions.
Delivered robust sales support, contributing to effective marketing campaign execution and lead generation efforts.
Implemented feedback mechanisms to gather client insights, informing marketing adjustments and service enhancements.
Orchestrated seamless after-sales service coordination, ensuring client satisfaction and positive brand perception for property developments.
Srija Communications (Mee Seva)
|Computer Operator
Yellandu, Telangana, India
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Summary
Performed data entry and administrative tasks, ensuring accurate and efficient processing of information for public services.
Highlights
Maintained accurate records and managed data entry for various government and public services, ensuring high data integrity and compliance.
Operated computer systems and software to process customer requests efficiently, significantly reducing service delivery times.
Provided first-level technical support for basic system functions, ensuring smooth daily operations and uninterrupted service availability.
Local School
|Computer Faculty
Yellandu, Telangana, India
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Summary
Instructed students in fundamental computer skills and software applications, fostering digital literacy.
Highlights
Taught basic computer knowledge and MS Office applications to students, significantly enhancing their digital literacy and practical skills.
Developed and delivered engaging lessons on various software programs, fostering hands-on application and problem-solving abilities.
Assessed student progress and provided constructive feedback, contributing to improved learning outcomes and academic performance.
Education
Kakatiya University
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M.Sc.
Chemistry
Nagarjuna University
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B.Li.Sc
Library and Information Science
Kakatiya University
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B.Sc.
Botany, Zoology, Chemistry
Sri Chaithanya Junior College
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Pre-University
Intermediate
AHS Relakayalapally
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SSC
Secondary Education
Languages
Telugu
Hindi
English
Certificates
PGDCA Certificate
Issued By
Unknown
Communication Skills and Software Program Certificate
Issued By
Unknown
Skills
Software & Technical Proficiency
MS Office Suite (Word, Excel, PowerPoint), Data Entry, Computer Operations, PGDCA Certified Applications.
Customer & Sales Management
Customer Relationship Management (CRM), Sales Support, Telemarketing, Lead Generation & Follow-up, Product Demonstration, After-Sales Service Coordination, Customer Feedback Collection.
Communication & Interpersonal Skills
Effective Communication, Interpersonal Skills, Information Sharing, Knowledge Transfer, Client Engagement.
Leadership & Adaptability
Team Leadership, Problem Solving, Quick Decision Making, Adaptability, Positive Attitude, Quick Learner.