Work
Kimberley, Northern Cape, South Africa
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Summary
Provided essential administrative and system support to educators, contributing to the efficient operation of school programs.
Highlights
Provided critical administrative support to educators, ensuring the efficient coordination of classroom activities and school programs.
Managed and maintained accurate student records and school data within the SA-SAMS system, enhancing organizational efficiency.
Assisted with diverse daily operational tasks, contributing to a well-organized and supportive learning environment for students and staff.
Facilitated effective communication among staff, parents, and students to support educational initiatives and resolve administrative queries.
Kimberley, Northern Cape, South Africa
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Contract
Summary
Managed client complaint resolution and operational logistics for courtesy vehicles, ensuring high levels of customer satisfaction for VW & AUDI.
Highlights
Managed and resolved a high volume of complex client complaints, significantly improving customer satisfaction and strengthening brand loyalty.
Oversaw the meticulous booking and management of courtesy vehicles, ensuring seamless service delivery and enhancing the client experience.
Streamlined complaint logging and resolution processes using VW SA and AUDI SA systems, increasing operational efficiency and data accuracy.
Cultivated positive client relationships through proactive communication and personalized service, addressing concerns with professionalism and speed.
Kimberley, Northern Cape, South Africa
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Permanent
Summary
Led a call center team, providing operational support and strategic insights to enhance performance and achieve collection targets.
Highlights
Directed daily operations for a busy call center team, ensuring consistent adherence to service standards and operational targets.
Analyzed comprehensive call reports and performance metrics, providing targeted feedback and coaching that contributed to team development and efficiency.
Developed and implemented strategic action plans based on team statistics, optimizing workflow processes and enhancing overall departmental productivity.
Facilitated effective communication between frontline staff and senior management, translating operational insights into actionable recommendations.
Mpho C Madebe
Client Relations & Operations Professional
9301, Bloemfontein, ZA.About
Results-driven professional with a proven track record in client relations, call center operations, and administrative support, dedicated to fostering efficient and collaborative environments. Adept at leveraging strong communication, strategic management, and problem-solving skills to enhance customer satisfaction, streamline operational workflows, and achieve organizational goals. Eager to apply comprehensive experience and a commitment to continuous improvement in a dynamic new role.
Languages
English
Fluent
Setswana
Fluent
Afrikaans
Fluent
English
Fluent
Skills
Communication
Communication, Stakeholder Engagement, Active Listening, Written Communication.
Conflict Management
Conflict Resolution, Mediation, Problem Solving, Negotiation.
Presentation Skills
Public Speaking, Data Presentation, Reporting, Visual Communication.
Financial Data Analysis
Data Interpretation, Reporting, Financial Literacy, Trend Analysis.
Diversity Management
Inclusivity, Cultural Competence, Team Building, Employee Relations.
Leadership
Team Leadership, Mentorship, Coaching, Performance Management.
Strategic Management
Strategic Planning, Goal Setting, Operational Strategy, Process Improvement.
Customer Service
Customer Satisfaction, Service Excellence, Client Relations, Issue Resolution.
Self Management
Time Management, Organization, Prioritization, Proactive Work Ethic.
SA-SAMS System
SA-SAMS, Data Management, Administrative Systems, Record Keeping.
Interests
Community & Youth Development
Community Engagement, Youth Programs, Social Impact.
Business
Business Strategy, Entrepreneurship, Market Trends, Organizational Development.
Philosophy & Religion
Critical Thinking, Ethics, Personal Growth.
Reading
Lifelong Learning, Research, Knowledge Acquisition.
Self Development
Personal Growth, Continuous Learning, Skill Enhancement.
Sports
Teamwork, Discipline, Physical Activity.
References
Khanyisile Radebe
Ex-Call Centre Branch Manager 0604492419
Sarah Monyatsi
Service Advisor Human Auto Ford 0719811149
Thabo Tire
Principal Beacon Primary School 053-8741092