Muhammad Usman Khan

Reduced HR compliance gaps by 25% within 6 months through monthly audits of 500+ leave, disability, and HR cases, concurrently increasing case processing productivity by 15%.

Analyzed comprehensive audit data and presented actionable insights to leadership, fostering cross-functional collaboration to develop sustainable solutions.

Trained and mentored 8 auditors, ensuring consistent practices and optimizing HR processes through a data-driven approach, earning management commendation for outstanding performance.

Led a team of 150+ associates to consistently exceed productivity targets by 12% (112% achievement) for 12 consecutive months, maintaining 98% quality and 100% OSHA safety compliance.

Implemented Lean Six Sigma initiatives in collaboration with cross-functional teams, reducing operational costs by 8% and accelerating productivity by 14% year-over-year.

Mentored and upskilled 18 frontline managers, leading to the promotion of 6 high-potential leaders to managerial roles and earning the team 2 regional excellence awards.

Exceeded regional sales goals by 12% (112% achievement) across 110 retail locations by conducting 25+ quarterly process audits, identifying and resolving operational bottlenecks.

Increased high-margin accessory sales by 27% and boosted average transaction value by 18% through data-driven analysis of customer trends and product assortment revamp.

Reduced staff turnover by 35% and achieved 95% customer satisfaction ratings across locations by redesigning sales training curriculum and coaching low-performing staff.

Exceeded district sales targets by 17% (117% achievement) across 22 retail locations by implementing standardized operational procedures and providing comprehensive training to 120+ employees.

Executed turnaround strategies for underperforming stores, increasing sales by an average of 32% at 6 locations through staffing optimizations and localized marketing campaigns.

Increased Net Promoter Score (NPS) by 11% year-over-year by fostering a customer-centric culture focused on exceptional service, earning the prestigious 'District of the Year' award.

Mentored and developed 7 store managers, leading to the promotion of 3 individuals to District Manager roles within 9 months to support market expansion.

Spearheaded content analysis initiatives, reviewing over 1,000 websites/pages per month to identify objectionable material and ensure compliance with national policies.

Collaborated with global technology giants (Facebook, Google, Twitter) to establish streamlined processes for content blocking/unblocking requests, reducing resolution time by 45%.

Served as a key member of the Web Evaluation Committee, providing strategic recommendations on telecom policies to facilitate innovation while maintaining national security interests.

Revamped HR policies and procedures, automating 70% of processes through HRIS implementation, reducing manual efforts by 250+ hours annually and enabling data-driven decision making.

Controlled annual salary costs by 8% and improved employee satisfaction by 22% through comprehensive compensation analysis and a merit-based pay structure.

Managed full-cycle recruitment, driving 35% year-over-year growth by hiring 48 top talents from over 200 candidates across multiple functions nationally.

Decreased annualized employee turnover rate by 27% through spearheading comprehensive engagement initiatives, including wellness programs and rewards & recognition.