RUSHYENDRA NELATURY
Customer Service & Operations Professional
Newcastle Upon Tyne, UK.About
Dynamic and results-driven professional with extensive experience in retail, food service, and warehouse operations, consistently delivering exceptional customer experiences and optimizing operational efficiency. Proven expertise in sales techniques, inventory management, and health & safety compliance, coupled with a track record of achieving sales targets and enhancing team productivity. Adept at leveraging problem-solving skills to contribute to organizational success and drive continuous improvement across diverse environments.
Work
Family Shopper
|Retail Sales Associate
Sunderland, England, UK
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Summary
Managed customer interactions, optimized stock levels, and maintained store standards to enhance sales and customer satisfaction.
Highlights
Resolved complex customer inquiries and complaints with professionalism, providing effective solutions that enhanced satisfaction and built loyalty.
Processed an average of 100+ daily transactions efficiently and accurately, including sales, refunds, and exchanges, ensuring seamless till operations.
Optimized shop floor stock levels and product displays, ensuring 100% product availability and enhancing visual merchandising to drive customer engagement.
Maintained a pristine and safe shopping environment by rigorously adhering to health and safety regulations and conducting routine deep cleans.
Collaborated effectively with a 5-member team to consistently achieve monthly sales targets, contributing directly to store revenue growth.
Provided expert product advice and introduced new promotions, actively influencing customer purchasing decisions and boosting average transaction value.
Amazon Warehouse
|Warehouse Operative
Darlington, England, UK
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Summary
Managed warehouse operations, optimized product flow, and ensured efficient picking, packing, and inventory management to support production line efficiency.
Highlights
Maintained an impeccably clean and organized workspace, ensuring a safe and efficient working environment for all operations.
Mastered warehouse product placement strategies, enabling efficient picking and packing services that reduced processing times by 15%.
Generated accurate daily stock reports for management, facilitating timely reordering and preventing stockouts for critical items.
Consistently met or exceeded daily productivity targets for order picking by 10% on average, contributing to efficient workflow.
Collaborated with a 10-person team on picking, packing, and processing tasks, contributing to a 20% increase in overall warehouse efficiency.
Identified and reported missing or damaged items, facilitating rapid resolution of stock issues and maintaining 99% production line efficiency.
Education
University of Teesside
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MSc
Data Science
Jawaharlal Nehru University
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Master of Technology
Technology
Skills
Customer Service
Customer Engagement, Customer Inquiry Handling, Complaint Resolution, Sales Support.
Operations & Logistics
Warehouse Operations, Warehouse Distribution, Inventory Management, Stock Control, Picking, Packing.
Sales & Retail
Sales Techniques, Visual Merchandising, Product Knowledge, Transaction Processing, Cash Handling.
Compliance & Safety
Health & Safety Regulations, Food Hygiene, Allergy Awareness, Workplace Safety.
Core Competencies
Team Collaboration, Communication Skills, Problem Solving, Time Management, Process Improvement, Data Reporting, Quality Assurance.