Edite Fonseca
Experienced Customer Service & Operations Professional
Lousadela, PT.About
Highly dedicated and versatile professional with over two decades of experience in customer service, food preparation, and operational management. Proven ability to enhance customer satisfaction, maintain rigorous quality and safety standards, and optimize daily operations across diverse environments, including bakery, café, and social support settings. Eager to leverage a strong work ethic and comprehensive skill set to contribute to a dynamic team.
Work
Pinguim Janota
|Assistente de Café
Lisboa, Lisboa, Portugal
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Summary
Managed daily cafe operations, providing exceptional customer service, preparing food and beverages, and ensuring high standards of quality and hygiene.
Highlights
Provided attentive customer service and managed sales, contributing to a positive customer experience and efficient transaction processing.
Prepared a wide range of coffees and meals, consistently meeting quality standards and customer preferences.
Managed inventory and stock control for ingredients, minimizing waste and ensuring product availability.
Ensured strict compliance with all hygiene and food safety regulations, maintaining a safe and clean environment for customers and staff.
Organized and maintained service areas, optimizing workflow and enhancing the overall customer experience.
Marquês e Abrantes
|Assistente de Café
Lisboa, Lisboa, Portugal
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Summary
Delivered comprehensive cafe services, including direct customer interaction, simple food preparation, and adherence to operational and safety protocols.
Highlights
Engaged with the public for service and sales, enhancing customer satisfaction and contributing to daily revenue targets.
Operated coffee machines and prepared simple food items, maintaining efficiency and quality in a fast-paced environment.
Monitored and controlled stock and ingredient quality, ensuring freshness and reducing spoilage.
Maintained rigorous adherence to hygiene and food safety standards, safeguarding public health and operational integrity.
Managed multiple tasks simultaneously during peak hours to ensure smooth service delivery.
Auxiliar de limpezas
Lisboa, Lisboa, Portugal
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Summary
Managed comprehensive cleaning and organization for residential and condominium properties, ensuring high standards of cleanliness and order.
Highlights
Executed thorough cleaning and organization of homes and condominiums, consistently meeting client expectations for hygiene and presentation.
Implemented efficient cleaning routines, optimizing time and resources while maintaining pristine environments.
Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
Adhered to safety protocols in handling cleaning equipment and products, promoting a secure work environment.
IAC- Instituto de Apoio à Criança
|Técnica de Serviço Social Infantil
Lisboa, Lisboa, Portugal
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Summary
Provided crucial support and guidance to children, facilitating their development through planned and organized activities.
Highlights
Provided direct support and accompaniment to children, fostering a nurturing and safe environment for their development.
Offered counseling and guidance to children, addressing their needs and promoting positive behavioral outcomes.
Developed and organized engaging activities, contributing to the children's social, emotional, and cognitive growth.
Collaborated with team members to ensure effective program delivery and support for children.
Jumbo
|Operador de Padaria
Lisboa, Lisboa, Portugal
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Summary
Managed the production, preparation, and quality control of bakery products, ensuring compliance with food safety and operational standards.
Highlights
Executed the production and preparation of a diverse range of bakery products, maintaining high-quality standards and consistency.
Managed stock and ingredient control, minimizing waste and ensuring optimal supply for daily operations.
Applied comprehensive knowledge of food safety norms and practices, ensuring a hygienic and compliant production environment.
Performed routine maintenance on bakery equipment, contributing to operational efficiency and longevity of machinery.
Provided personalized customer service, enhancing customer satisfaction and contributing to a positive shopping experience.
Education
Curso
Panificadora
Curso
Higiene e Segurança Alimentar
Formação
Auxiliar Educativa
Formação
Limpeza e Higienização de Lares
Curso
Técnica de Atendimento
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3º Ciclo
Ensino Básico
Languages
Inglês
Português
Skills
Customer Service
Técnicas de Vendas, Gestão de Clientes, Atendimento Personalizado, Atendimento e venda ao publico.
Operational Management
Controlo de Stock e Ingredientes, Manutenção de Equipamentos, Gestão de qualidade, Organização de areas de atendimento, Planeamento e Organização de Atividades.
Food Preparation & Safety
Produção e Preparação de Produtos de Padaria, Conhecimento das normas e práticas de Segurança Alimentar, Manuseamento de maquinas de café, Confecção de alimentos simples, Cumprimento de normas de Higiene e Segurança Alimentar, Confecção de cafés e refeições.
Teamwork & Collaboration
Trabalho em Equipa.
Child Support & Development
Apoio e Acompanhamento de Crianças, Aconselhamento e Orientação.
Cleaning & Hygiene
Organização, limpeza e arrumação de Casa e Condominios.