Narayan Barick
IT Support Engineer
Kolkata, IN.About
Highly motivated IT Support Engineer with 1.5 years of experience, specializing in providing comprehensive technical assistance and ensuring seamless operations for internal and external users. Proven expertise in diagnosing and resolving complex hardware, software, and network issues, consistently delivering high user satisfaction. Eager to apply advanced technical skills and problem-solving capabilities to contribute to a dynamic and efficient IT infrastructure.
Work
S&IB Services. Pvt Ltd.
|Assistant - IT SUPPORT
Kolkata, West Bengal, India
→
Summary
As Assistant IT Support at S&IB Services, Pvt Ltd. from 2022 to Present, Narayan Barick provides critical technical assistance, administers IT infrastructure, and maintains asset inventory to ensure seamless operations and high user satisfaction.
Highlights
Provided comprehensive technical support to over 100 internal and external users daily, resolving diverse issues via phone and email to ensure minimal disruption and high user satisfaction.
Diagnosed and resolved a wide range of hardware, software, and network issues, improving system uptime and user productivity by 15% through efficient troubleshooting.
Administered and managed user accounts and permissions within Active Directory for a user base of 50+, enhancing security protocols and streamlining access management.
Successfully configured, backed up, and restored Outlook profiles for users, preventing critical data loss and ensuring continuous communication for business operations.
Maintained an accurate IT asset inventory for over 200 devices, optimizing resource allocation and reducing potential procurement costs by identifying underutilized equipment.
Implemented and troubleshot Windows Server (2016) and client OS installations, ensuring stable and secure operating environments across the organization.
Education
University of Calcutta
→
Bachelor of Commerce (Hons)
Commerce
Jetking Infotrain
→
Diploma
Network Administration
West Bengal Council of Higher Secondary Education
→
Higher Secondary (12th Grade)
Academic
West Bengal Board of Secondary Education
→
Secondary (10th Grade)
Academic
Languages
Hindi
English
Bengali
Odia
Skills
IT Support & Troubleshooting
Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Remote Desktop Connection, Problem Diagnosis, User Support, Help Desk Operations.
Operating Systems & Server Management
Windows Server 2016, Windows Client OS, Active Directory (ADDS, ADC), WSUS, DHCP, DNS, OS Installation, OS Issue Resolution.
Networking
CCNA, Router Configuration, Switch Configuration, Static Routing, Default Routing, Dynamic Routing, VLAN, VTP, RIP, HSRP, OSPF, Network Protocols.
Hardware Management
Computer Assembly, Disassembly, Hardware Analysis, Hardware Testing, IT Asset Management, Inventory Management.
Email & Collaboration
Microsoft Outlook Configuration, Data Backup & Restore.