About
Highly resourceful IT professional with five years of progressive experience in IT audit, risk management, and application support, dedicated to optimizing technical processes and delivering measurable improvements. Proven ability to identify and mitigate complex cybersecurity risks, enhance system integrity, and streamline operations, resulting in significant cost savings and improved customer satisfaction. Passionate about leveraging modern technology solutions to drive business resilience and operational excellence.
Work
Lagos, Lagos State, Nigeria
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Summary
Currently leading initiatives to optimize IT budgets and security, ensuring compliance and enhancing data integrity within the organization.
Highlights
Provided strategic insights and recommendations that optimized IT budgets and security, resulting in a 70% reduction in resource allocation expenses.
Reviewed IT vendor activities post-contract termination to prevent unauthorized charges and ensure service shutdown, mitigating financial risks.
Supported critical infrastructure migration with a focus on Business Continuity Planning/Disaster Recovery (BCP/DR), risk evaluation, and comprehensive asset documentation to enhance service availability.
Designed and maintained a secure employee clock-in system, significantly enhancing data integrity, supporting compliance and audits, and reducing operational risks related to time fraud.
Conducted detailed reviews and updates of ICT vendor engagements, ensuring strict compliance with regulatory directives.
Lagos, Lagos State, Nigeria
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Summary
Managed IT application support and risk mitigation, enhancing asset tracking, decision-making, and overall service delivery for the business.
Highlights
Prepared comprehensive IT asset reports for audits, significantly improving asset tracking and data-driven decision-making processes.
Collaborated cross-functionally with insurance partners to streamline documentation, simplifying the process of repairing insured IT assets for increased efficiency and compliance.
Implemented and successfully deployed a call centre business solution that elevated customer satisfaction by 98%.
Reviewed and continuously improved service delivery for the support team, ensuring efficient resolution of technical issues in strict alignment with agreed Service Level Agreements (SLAs).
Oversaw daily IT support operations, effectively implementing risk mitigation measures and ensuring adherence to robust policies and cybersecurity compliance frameworks.
Lagos, Lagos State, Nigeria
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Summary
Provided critical technical assistance and managed IT infrastructure, ensuring optimal performance and effective risk communication.
Highlights
Provided expert technical assistance to users across various Microsoft applications, including Teams, Outlook, and OneDrive, ensuring seamless operations.
Maintained and optimized over 30 critical servers and enterprise applications for the infrastructure team, leveraging advanced monitoring tools to ensure high availability.
Communicated complex IT risk postures to executive and compliance teams, translating technical vulnerabilities into clear, actionable controls.
Recorded and resolved over 150+ company asset service requests within established SLAs, providing regular updates on diagnostics, repairs, and resolutions to minimize downtime.
Lagos, Lagos State, Nigeria
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Summary
Delivered comprehensive technical support to customers, ensuring data integrity, fraud prevention, and enhanced customer satisfaction.
Highlights
Administered robust portal access controls and facilitated the secure provision of real-time company financial data to the accounting department.
Proactively detected fraudulent transactions on financial portals and websites, safeguarding the business's reputation and financial integrity.
Promptly resolved transaction issues for over 150+ clients and customers daily through various channels (calls, chat, email), consistently meeting SLAs and enhancing customer satisfaction.
Delivered professional and empathetic communication to build strong client trust, increase customer satisfaction, and foster business relationships.
Certificates
Skills
Cybersecurity & Risk Management
Business Continuity, Disaster Recovery, System Monitoring, Security Principles, NIST Framework, ISO 27001, Nessus, Patch Management, Qualys, Risk Monitoring, Vulnerability Assessment, Endpoint Hardening, Phishing Simulation.
IT Operations & Support
Ticketing Systems, Incident Tracking, Microsoft Applications, Server Optimization, Service Level Agreements (SLAs).
Operating Systems
Windows, Ubuntu, Linux.
Productivity & Collaboration Tools
Google Workspace (Google Docs), Microsoft Teams, Outlook, OneDrive.
Professional Skills
Good Communication, Time Management, Interpersonal Skills, Team Player, Analytical Thinking, Technical Writing, Process Improvement, Active Listening, Documentation, Reporting, Upholding Standards, Adaptability, Problem-Solving.