PONSAK JONATHAN NDAM
Multifaceted Professional with Operations and Administrative Expertise
Langtang North, NG.About
Highly adaptable professional with a Bachelor of Arts in Theatre and Film Arts, possessing a versatile background in education, retail operations, and hospital administration. Proven ability to drive organizational objectives through effective leadership, critical thinking, and strong communication skills, ensuring efficient operations and collaborative team environments.
Work
Khadijat Memorial Hospital
|NHIS Department Staff
Kano, Kano State, Nigeria
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Summary
Provided administrative and operational support within the National Health Insurance Scheme (NHIS) department, ensuring efficient processing and patient service.
Highlights
Processed NHIS claims and patient documentation, ensuring accuracy and compliance with regulatory standards.
Assisted patients with inquiries regarding health insurance coverage and benefits, improving clarity and access to care.
Maintained organized records and databases for NHIS operations, enhancing data integrity and retrieval efficiency.
Collaborated with hospital staff and NHIS representatives to streamline communication and service delivery, improving departmental efficiency.
Jikrit Ultimate Suite
|Store Manager & Supervisor
Jos, Plateau State, Nigeria
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Summary
Oversaw daily store operations, managed inventory, supervised staff, and provided front-desk support, ensuring efficient service delivery and customer satisfaction.
Highlights
Managed comprehensive inventory and stock control processes, reducing discrepancies by an estimated 15% and ensuring consistent product availability.
Supervised a team of 5+ staff members, providing training and guidance to optimize performance and elevate customer service standards.
Handled guest reception duties, including check-ins/outs, reservations, and query resolution, maintaining high levels of guest satisfaction.
Implemented operational improvements that enhanced efficiency in daily workflows, contributing to a smoother guest experience.
Monitored sales performance and contributed to strategies for achieving revenue targets and maximizing profitability.
St. Peters Secondary School
|Teacher
Langtang, Plateau State, Nigeria
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Summary
Delivered engaging instruction and fostered a positive learning environment for secondary school students, contributing to academic and personal development.
Highlights
Developed and implemented curriculum for academic subjects, enhancing student comprehension and engagement.
Managed classroom dynamics for an average of 30+ students, promoting effective learning and behavioral standards.
Provided individualized support and mentorship to students, contributing to improved academic performance and confidence.
Organized and supervised extracurricular activities and school events, fostering teamwork and leadership skills among students.
Education
University of Jos
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Bachelor of Arts (B.A.)
Theatre and Film Arts
Grade: Second Class Lower Division
Languages
English
Hausa
Tarok
Certificates
National Youth Service Corps (NYSC) Certificate of Service
Issued By
Federal Government of Nigeria
NYSC Sports Community Development Service Certificate
Issued By
Federal Government of Nigeria
Skills
Leadership
Team Leadership, Mentoring, Strategic Planning, Decision Making.
Teamwork
Collaboration, Cross-functional Teams, Conflict Resolution, Interpersonal Skills.
Critical Thinking
Problem Solving, Analytical Skills, Decision Making, Strategic Analysis.
Management
Project Management, Operations Management, Time Management, Resource Allocation.
Office Productivity
Microsoft Word, Data Entry, Document Management, Digital Literacy.
Communication
Written Communication, Verbal Communication, Presentation Skills, Interpersonal Communication.
Customer Service
Client Relations, Guest Services, Issue Resolution.
Inventory Management
Stock Control, Supply Chain, Logistics.
Administrative Support
Record Keeping, Documentation, Office Administration.
Interests
Football
Team Sports, Sportsmanship.
Reading
Continuous Learning, Knowledge Acquisition.
Travelling
Cultural Immersion, Exploration.
References
Dr. Lucky Fadam
Lecturer, University of Jos, Plateau State, Tel: 08064624450
Rev. Nandom Yohana
Principal, St. Peter's Secondary School Langtang, Tel: 07037992865