About
Results-driven Infrastructure Managed Services Analyst with 2+ years of experience at Accenture, specializing in IT Service Management, Major Incident Management, and ITIL-aligned practices. Proven leader adept at enhancing service reliability and operational efficiency through proactive monitoring with Splunk, AppDynamics, and SignalFx. Committed to continuous improvement and delivering high-quality support to achieve business goals.
Neeraj Venkata Sai Appalabathula
Infra Managed Service Analyst
Visakhapatnam, India.Work
Accenture
|Infra managed service analyst
Hyderabad, India
→
Education
Aditya Business School
→
BBA
Business Administration
Grade: 7.5 CGPA
Languages
English
Hindi
Telugu
Skills
Major Incident Management
Major Incident Management, Incident Response, Critical Incident Resolution.
Service Management
Service Management, ITSM, Service Delivery, Service Reliability.
Team Leadership & Training
Team Leadership, Mentorship, Training & Development, Team Management.
Change Management
Change Management, IT Change Control, Process Improvement.
Service Request Management
Service Request Management, Service Desk Operations.
Problem Management
Problem Management, Root Cause Analysis, Problem Resolution.
Monitoring Tools
Splunk, AppDynamics, SignalFx, Performance Monitoring, System Monitoring.
Microsoft Azure
Microsoft Azure, Azure Functions, Cloud Computing.
ITIL Framework
ITIL, IT Service Management Frameworks, IT Best Practices.
Service Delivery
Service Delivery, Operational Efficiency, Client Support.
Reporting & Presentation
Performance Reporting, Data Visualization, Stakeholder Presentations, PowerBI.
Customer Relationship Management
Customer Relationship Management, Client Engagement, Stakeholder Management.
Power BI
Power BI, Business Intelligence, Data Analytics.
Certificates
ITIL 4-ITSM
Issued By
PeopleCert
Azure fundamentals - AZ 900
Issued By
Microsoft
Interests
Art
Pencil art.
Reading
Manga Reader.