Neill Eamonn Olivier

Managed comprehensive sales processes from cold calling and booking appointments to conducting site visits and installations, ensuring complete client lifecycle support.

Provided technical administration and support for water purification systems, enhancing operational efficiency and customer satisfaction through expert service.

Executed direct sales activities, actively contributing to revenue generation and expanding market reach for specialized purification products.

Coordinated and performed installations and site visits, ensuring optimal system performance and client education on product usage and maintenance.

Served as primary point of contact for assigned clients, deepening relationships and understanding business goals to recommend suitable technical solutions and services.

Developed and executed strategic account plans, setting revenue targets and growth strategies that capitalized on upselling, cross-selling, and renewal opportunities.

Negotiated contracts, pricing, and Service Level Agreements (SLAs), balancing client needs with company profitability to secure mutually beneficial agreements.

Coordinated cross-functional teams (product, engineering, delivery) to ensure timely service/product delivery and uphold quality expectations, enhancing client satisfaction.

Monitored client usage and performance metrics, leveraging data to inform recommendations and improvements, while maintaining accurate records in CRM systems.

Identified and cultivated new business opportunities through comprehensive market research and competitor analysis, leading to new client acquisition and partnerships.

Generated leads and closed deals by developing and implementing effective sales strategies, significantly contributing to revenue growth.

Built and maintained robust client relationships, fostering trust and long-term partnerships through consistent communication and support.

Negotiated complex contracts and service agreements, ensuring mutual benefit and profitability for both clients and the company.

Developed and executed sales plans and forecasts, tracking performance and reporting results to management to drive strategic decision-making.

Managed and mentored a team of cleaning staff across various sites, providing training, guidance, and performance feedback to ensure consistent service quality.

Oversaw operational logistics including purchasing and sales of supplies, ensuring optimal stock levels and efficient resource allocation.

Acted as the primary client contact for cleaning issues and requests, promptly resolving complaints and emergencies to maintain high levels of client satisfaction.

Implemented continuous improvement initiatives, identifying opportunities to enhance efficiency, reduce costs, and improve service quality.

Tracked and reported on staff performance, attendance, and incidents, contributing to effective workforce management and operational transparency.

Gained 2 years of hands-on experience in network cabling (Cat5-Cat6), including basic setup, wireless installations, overlays, and roaming configurations, ensuring robust connectivity.

Provided extensive technical support and troubleshooting for diverse computer hardware and software, including MS Windows, Server, Office suites, Linux, and Apple Mac OS.

Installed, configured, and administered a wide range of software products and updates, ensuring system stability and security across multiple platforms.

Managed new network installations, existing network hardware maintenance, and wireless network setup, significantly improving system reliability and performance.

Executed installations and fault-finding for access control and CCTV systems, enhancing security infrastructure and operational integrity.

Executed diverse sales activities including counter sales, internal, external, field, and telesales, actively traveling to clients to demonstrate products and secure orders.

Sourced and mapped potential new clients, generating leads and devising strategies to achieve and exceed organizational sales targets.

Managed the full sales cycle from initial cold calling and brand promotion to invoicing, quotations, and negotiating prices and discounts.

Maintained and improved client relationships, ensuring accurate data records for future reference and fostering repeat business.

Oversaw essential operational aspects such as stock control, ordering, and supplier payments, ensuring efficient sales support and inventory management.

Oversaw the efficient receipt, storage, value-adding servicing, and dispatch of a wide range of goods, ensuring seamless workflow and inventory accuracy.

Maintained and optimized warehouse and labor management systems, including automated storage and retrieval, to meet productivity targets.

Managed all aspects of warehouse security, health, and safety, implementing protocols that ensured compliance and a safe working environment.

Coordinated with customers, suppliers, and transport companies, resolving issues and ensuring timely delivery and dispatch of goods.

Produced regular daily, weekly, and monthly reports and statistics, providing critical insights for operational planning and capacity requirements.