Nishan Rajan

Addressed a high volume of user inquiries daily, providing comprehensive explanations on product usage, transactions, deposits, withdrawals, and platform policies.

Guided users effectively through complex cryptocurrency platform functionalities, enhancing understanding and reducing support tickets.

Maintained up-to-date knowledge of evolving crypto industry trends and platform updates to deliver accurate and timely support.

Provided first-line technical support to Dell EMC (ANZ) customers via phone and email, resolving a wide range of hardware and software issues.

Performed remote troubleshooting using diagnostic techniques to identify root causes and implement effective solutions, improving customer satisfaction.

Determined optimal solutions based on customer-provided details, reducing average resolution time for technical challenges.

Managed and escalated complex support requests to the Service Delivery Team, ensuring timely on-site resolution for critical issues.

Served as the primary contact for Brother Printer customers, addressing technical inquiries and providing solutions via phone and email.

Executed remote troubleshooting through diagnostic techniques and detailed questioning, resolving a high percentage of technical issues.

Identified and implemented the best solutions based on customer input, significantly improving issue resolution efficiency.

Served as the initial point of contact for Canon Singapore customers, resolving technical issues with printers via phone and email.

Conducted remote troubleshooting using diagnostic techniques and pertinent questions, leading to effective problem resolution.

Determined and applied optimal solutions based on detailed customer information, enhancing service delivery and customer experience.

Provided first-line technical assistance to Ultra Mobile project customers, addressing inquiries related to network settings, accounts, and payments.

Performed remote troubleshooting for telecommunication issues, utilizing diagnostic techniques to identify and resolve problems efficiently.

Managed customer inquiries based on U.S. timing, ensuring responsive support for a global telecommunications provider.

Served as the initial point of contact for Singapore customers, providing technical assistance for Samsung products via phone and email.

Conducted remote troubleshooting and determined optimal solutions, escalating unresolved issues to senior support personnel for prompt resolution.

Provided accurate information on IT products and services, meticulously logging all events, problems, and their resolutions to maintain comprehensive records.

Ensured timely follow-up and status updates for customers, enhancing transparency and satisfaction throughout the support process.

Inspected aircraft and maintenance base facilities to ensure strict conformance with federal safety qualifications standards, contributing to operational safety.

Examined aircraft maintenance records and flight logs to verify adherence to prescribed service checks, maintenance, and overhaul intervals.

Conducted thorough inspections of landing gear, tires, fuselage, wings, and engines to identify and recommend repair for damage or corrosion.

Utilized hand tools and test instruments to inspect new, repaired, or modified aircraft components, assessing structural and mechanical airworthiness.

Served as the primary point of contact for Singtel customers, offering technical assistance over the phone and email.

Performed remote troubleshooting using diagnostic techniques and pertinent questions to efficiently resolve customer issues.

Determined the best solution based on issue details, enhancing customer satisfaction and service efficiency.

Engaged in telemarketing sales for healthcare and software products, contributing to lead generation and customer acquisition.

Developed strong multitasking abilities and demonstrated initiative, effectively managing tasks with minimal supervision.

Leveraged knowledge of Internet and Electronic Commerce industries to enhance sales pitches and customer interactions.

Cultivated strong teamwork and organizational skills within a fast-paced sales environment.