Nsikak Nseyen
Customer-focused professional with 5+ years' experience in administration and communications
Northampton, GB.About
Highly accomplished administrative and communications professional with over 5 years of experience driving operational efficiency and enhancing stakeholder satisfaction. Proven ability to streamline processes, resolve complex inquiries, and manage critical functions like payroll with 95%+ accuracy. Adept at leveraging strong organizational and interpersonal skills to support dynamic environments and achieve measurable results.
Work
DAILY POST
|Administrative Officer
Northampton, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Managed comprehensive administrative operations and stakeholder communications, enhancing efficiency and support for DAILY POST.
Highlights
Resolved 95% of stakeholder inquiries and responded to over 50 daily queries via email/phone, consistently achieving satisfaction scores above 90%.
Implemented process improvements that reduced administrative bottlenecks by 15% within 6 months, optimizing workflow and resource allocation.
Streamlined new staff onboarding procedures, decreasing adjustment time by 30% and fostering quicker team integration.
DAILY POST
|Payroll Coordinator
Northampton, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Oversaw accurate and compliant payroll processing for a multi-state employee base, significantly reducing errors and improving reporting.
Highlights
Processed payroll for employees across 36 states with 100% accuracy, meticulously validating timesheets, deductions, bonuses, and commissions.
Reduced payroll errors by 95% through implementing enhanced verification procedures, ensuring compliance and data integrity.
Reconciled payroll reports, investigated discrepancies, and generated critical labor cost and year-end reports for executive review.
Maintained confidential employee payroll records, ensuring proper documentation and adherence to regulatory standards.
DAILY POST
|Senior Reporter
Northampton, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Led journalistic reporting efforts, conducting interviews, delivering timely content, and mentoring junior staff to enhance team performance.
Highlights
Conducted over 100 interviews annually, cultivating strong stakeholder relationships and gathering compelling content for publication.
Ensured 100% on-time delivery of reports under tight deadlines, maintaining high standards of journalistic integrity and accuracy.
Mentored and developed junior reporting staff, resulting in a 25% improvement in their accuracy and overall productivity.
Delta State Broadcasting Service
|Production Coordinator
Asaba, Delta State, Nigeria
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Summary
Orchestrated seamless live broadcast productions and managed guest logistics, ensuring high-quality output and participant satisfaction.
Highlights
Coordinated complex live broadcasts, successfully reducing technical errors by 15% through meticulous planning and execution.
Managed all aspects of guest relations for broadcasts, achieving 100% satisfaction among participants through effective communication and support.
Education
Adamson University
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B.A.
Mass Communications
Skills
Administration & Operations
Administrative Support, Process Improvement, Record Keeping, Microsoft Office Suite, Data Management, Onboarding.
Customer & Stakeholder Relations
Customer Service, Inquiry Resolution, Stakeholder Management, Conflict Resolution, Active Listening, Communication, Guest Management.
Financial & Reporting
Payroll Processing, Payroll Reconciliation, Financial Reporting, Data Verification, Compliance, Labor Cost Analysis.
Project & Team Management
Mentorship, Deadline Management, Live Broadcast Coordination, Productivity Enhancement.