A well-rounded versatile and results driven IT Specialist with hands-on expertise across a broad spectrum of technologies with in-depth knowledge of both hardware and software, confidently handling system deployments, troubleshooting, and maintenance with ease.
Experienced in working with diverse operating systems including Windows, macOS, and Linux, and well-versed in managing IT ecosystems from end-user support to server environments. My role at an IT consulting firm has equipped me with the adaptability and practical experience needed to support clients across various industries making me an asset in fast-paced, tech-driven environments.
IT Support Specialist
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Summary
Provided comprehensive on-premise and client-site repair and maintenance for diverse IT equipment, ensuring optimal functionality and supporting business growth.
Highlights
Provide expert repair and maintenance for laptops, printers, and computer systems, ensuring high uptime and operational efficiency for both on-premise and client locations.
Executed successful installations of IT infrastructure, including CCTV systems, network configurations, VoIP, IP Telephony, and access controls, enhancing security and connectivity.
Deployed and configured various software and hardware computer systems, optimizing performance and user experience across diverse client environments.
Contributed to revenue generation through the direct sales of a wide range of computer hardware, including laptops, desktops, workstations, servers, and networking accessories.
ICT Tutor & Head of IT Department
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Summary
Led the IT Department and delivered technical instruction, significantly enhancing the college's technological infrastructure and educational delivery.
Highlights
Spearheaded the IT Department for a 6-month period, overseeing all IT operations and providing critical support to college staff and students.
Developed and implemented robust IT policies and best practice guides, significantly enhancing the college's technological infrastructure and operational efficiency.
Managed and maintained the college's network connectivity, including routers, switches, and printers, ensuring reliable and high-performance network access for over 100 users.
Delivered comprehensive IT tutoring and training to both students and staff, covering computer systems hardware, software, and applications through online and offline classes.
VOOMA Sales Representative
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Summary
Achieved sales targets by promoting financial products and services, successfully onboarding new customers and facilitating loan disbursements.
Highlights
Promoted and onboarded new customers to the 'Lipa na M-PESA' Pay Bill service, expanding the bank's digital payment ecosystem and increasing user adoption.
Achieved customer acquisition targets by successfully bringing new clients onto the bank's platform, contributing to branch growth.
Facilitated loan disbursements to existing customers, enhancing customer retention and improving financial service accessibility.
Data Collection & Analysis Team Lead
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Summary
Led a team in a critical data collection exercise for traffic evaluation, providing key insights for urban planning and road safety.
Highlights
Directed a 2-week intensive data collection initiative, leading a team to conduct detailed traffic counts across major roads in Nairobi (Mombasa Road, Waiyaki Way, Thika Road, Jogoo Road, Ngong Road, Kiambu Road).
Successfully compiled and meticulously analyzed extensive datasets, providing actionable insights for Japeks contractors' evaluation of traffic flow, congestion, and road safety standards.
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Program Certificate
Data Entry and Data Analysis
Courses
Data entry
Data analysis in Excel
Power BI
SPSS
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Certificate Program
Networking (CCNA)
Courses
NDG Linux Unhatched course
Introduction to Packet Tracer (Simulator)
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Bachelor of Science
Mathematics and Computer Science
Issued By
Ajira Digital Program
Issued By
Microsoft
Issued By
CISCO Academy
Issued By
Machakos University
Data Entry, Data Analysis, Microsoft Excel, Power BI, SPSS.
Project Leadership, Team Collaboration, Policy Development, Technical Training, Customer Service, Problem Solving, Communication (Written & Oral), Team Player.
Windows, Linux, MacOS, windows server, linux server.
Windows Server Administration, Database Management (MySQL), IT Support, ERP systems, Hardware & Software Installation, POS System(sage, quickbooks), System Maintenance & Troubleshooting.
Computer Networking, CCTV Systems, VoIP, Router & Switch Configuration, Network Connectivity & Management, Packet Tracer & Gns3.
Microsoft Office 365, Graphic Design (Adobe Illustrator), Video Editing.
CEO Mickmart computer systems, P.O Box 14801 GPO, Nairobi, 0722808874, sales@mickmart.com
Human Resource, Joyka College of Professional Studies, 0741817405, mukamikash02@gmail.com
SME Relationship Manager – KCB, Po Box 48400-00100 NAIROBI, 0720983128, vmutuku@kcbgroup.com
CEO Japeks Contractors, Enterprise Centre Addis Ababa Road, 0722776702, japeksltd@gmail.com
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Summary
Designed and implemented a complete networking and structured cabling solution using Giganet CAT6 for multiple computer labs and a reception area. Responsibilities included network setup, device configuration, cable management, testing, and user support, demonstrating strong technical skills in enterprise network installations.
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Summary
Contributed to the success of the national electoral process by accurately and efficiently entering and verifying election data at the Embakasi Tallying Centre during the last general election. Maintained a high level of precision under pressure to ensure timely processing and integrity of electoral records in the official system.
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Summary
Completed an attachment at the Ministry of Information and Technology (KNA department), gaining hands-on experience in IT support, computer graphics, and video editing.