Intergroup Relations between the Ukwuani and the Urhobo people
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Summary
Conducted an undergraduate thesis exploring the historical intergroup relations between the Ukwuani and Urhobo people during the Pre-Colonial Period.
About
Customer Service Specialist transitioning to Digital Marketing, leveraging a unique blend of people-centered communication, analytical thinking, and storytelling to build brand trust and engage audiences. Adept at applying customer behavior insights and a data-driven approach to craft compelling content, develop engaging social media strategies, and drive awareness and loyalty for brands and businesses. Passionate about enhancing online presence and fostering meaningful relationships through strategic digital initiatives.
Work
Bfree Africa
|Customer Service Officer
Lagos, Lagos State, Nigeria
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Summary
Expertly managed customer relationships and resolved complex payment queries for Bfree Africa, significantly improving repayment compliance and customer satisfaction.
Highlights
Managed over 200 daily customer interactions (calls & emails), leveraging effective negotiation to improve repayment compliance rates.
Designed and proposed realistic payment plans, directly contributing to a higher customer recovery rate.
Consistently resolved customer payment-related queries within 24 hours, enhancing overall customer satisfaction.
Reduced overdue follow-up cases by 15% monthly through proactive communication and accurate debtor tracking.
Community Junior Secondary School
|Civic Education Tutor (NYSC)
K-dere, Gokana LG, Rivers State, Nigeria
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Summary
Educated and mentored over 30 students in Civic Education, implementing innovative teaching methods to significantly improve academic performance and engagement.
Highlights
Improved student class performance by 25% (based on test scores) for 30+ students through engaging teaching methods and practical demonstrations.
Designed customized lesson plans, achieving 80% positive feedback from students and parents by addressing diverse learning needs.
Analyzed student progress and implemented targeted interventions, leading to increased overall pass rates.
Reduced student absenteeism by 10% and enhanced participation through organized classroom games and recreational activities.
Community Development Service (Gender Vanguard)
|Group Leader
Gokana, Rivers State, Nigeria
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Summary
Led a 7-member team to design and execute community action plans, significantly increasing public awareness and participation in gender-sensitization initiatives.
Highlights
Led a 7-member team to sensitize over 100 students and community members on critical topics including gender equality, hygiene, and sexual health.
Designed and implemented 5+ community action plans, reaching over 300+ people and increasing public awareness through outreach campaigns.
Strengthened participation in gender-sensitization activities by 40% through improved team collaboration and community relations.
Education
University of Benin
Benin City, Edo State, Nigeria
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Bachelor of Arts (B.A)
History
Awards
Certificate of Merit
Awarded By
The Redeemed Christian Fellowship (RCF)
Awarded for exceptional contributions and dedication to the fellowship.
Certificates
Digital Marketing Training Certificate
Issued By
Lagos State Employment Trust Fund (LSETF)
Soft Skills Training (Propel)
Issued By
Jobberman
Soft Skills Academy Training
Issued By
Lagos State Employment Trust Fund (LSETF)
Digital and Social Media Marketing;TECH4DEV (Digital For All Challenge) 2.0
Issued By
TECH4DEV
Build your Web Presence
Issued By
Trace Academia
Health, Safety and Environment Course: HSE LEVEL 1, 2 & 3
Issued By
National Youth Service Corps
Skills
Digital Marketing & Strategy
Content Marketing (Strategy, creation, curation, distribution), Brand Strategy Development (Aligning content with brand goals and audience needs), Social Media Marketing (Platform knowledge, content planning), Email Marketing Basics (Campaign structure, audience segmentation), SEO (Keyword research, on-page SEO, content optimization), Performance Tracking & Analytics (Google Analytics, social insights, success evaluation), Audience Research (User needs, behaviors), Content Distribution Strategy (Multiple platforms for reach and engagement).
Technical & Creative Tools
Canva (Visual design, blog graphics, marketing materials), Grammarly (Editing, content clarity), CapCut (Video editing, multimedia production), ChatGPT (Idea generation, writing support, productivity enhancement).
Communication & Customer Relations
Customer Relationship Management (CRM), Negotiation & Conflict Resolution, Problem-Solving & Query Resolution, Data Tracking & Reporting, Communication & Active Listening, Interpersonal Skills, Stakeholder & Community Engagement, Advocacy.
Education & Community Development
Lesson Planning & Curriculum Development, Student Performance Evaluation & Progress Tracking, Classroom Management & Student Engagement, Instructional Design & Demonstration Techniques, Community Outreach & Public Awareness Campaigns, Leadership & Team Management, Project Planning & Implementation.