About
Detail-oriented and resourceful healthcare administration professional with over 3 years of experience in HMO coordination, medical claims management, and patient service. Adept at optimizing healthcare operations and ensuring regulatory compliance, leveraging a strong background in Public Health Informatics and certifications in Health Information Management. Committed to driving efficiency and delivering exceptional client satisfaction within dynamic healthcare environments.
Work
Reddington Specialist Hospital
|Billing Officer
Victoria island Lagos, Nigeria
Full
St. Stephen Hospital
|HMO Officer
Lagos, Lagos, Nigeria
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Summary
Manages comprehensive HMO operations, processing claims, resolving disputes, and maintaining critical patient and billing records for efficient healthcare service delivery.
Highlights
Process an average of 100+ monthly HMO claims and capitation reports, ensuring timely and accurate financial reconciliation.
Liaise effectively with diverse HMO providers, successfully resolving 90% of claim disputes to minimize revenue loss and enhance provider relations.
Maintain accurate billing and patient medical records for over 500 active patients, ensuring data integrity and compliance with healthcare regulations.
Implement efficient documentation and filing procedures, reducing retrieval times for critical patient information by 15%.
Ibijola Medical Centre
|HMO Officer & Customer Care Representative
Lagos, Lagos, Nigeria
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Summary
Coordinated HMO claim processes and managed front desk operations, ensuring seamless patient experience and accurate record-keeping.
Highlights
Coordinated HMO claim submissions and approvals, achieving a 95% approval rate through meticulous documentation and follow-up.
Managed front desk operations, handling an average of 30+ patient inquiries daily with a focus on delivering exceptional customer service.
Maintained up-to-date client and medical records for over 200 patients, ensuring data accuracy and accessibility for healthcare providers.
Streamlined patient intake processes, contributing to a 10% reduction in average patient waiting times.
Central Hospital, Ughelli
|Volunteer Health Information Manager
Ughelli, Delta State, Nigeria
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Summary
Supported patient record management and data entry, contributing to the organization and accessibility of vital health information.
Highlights
Assisted in managing over 500 patient records, ensuring accurate and organized data entry into the hospital's information system.
Contributed to maintaining data integrity for critical health information, supporting efficient clinical operations.
Provided essential data entry support, improving the timeliness of record updates by 20%.
Municipal Hospital, Sunyani
|Health Records Officer (Practicum)
Sunyani, Ghana, Ghana
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Summary
Managed health records and compiled patient data reports during a practicum, gaining foundational experience in health information management.
Highlights
Managed and organized health records for a diverse patient population, ensuring adherence to hospital protocols.
Compiled comprehensive patient data reports, providing actionable insights for medical staff and administrative planning.
Gained practical experience in health information systems, contributing to the efficient flow of patient data.
Education
Catholic University College of Ghana
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BSc
Public Health Informatics
Languages
Urhobo
Native
English
Native
Certificates
Career Kickstart Employability Programme
Issued By
Poise Nigeria & Oxfam
Soft Skills in the Workplace
Issued By
Poise Nigeria & Ministry of Labour
HR Basics for Professionals
Issued By
HR Nigeria & Certification Edge
Health Information Management
Issued By
NAHIMS - Univ. of Calabar
Skills
Billing & Invoicing Software
Sage Accounts Receivable Management Financial Reporting & Documentation Compliance with Tax & Regulatory Standards Customer Service & Communication.
Healthcare Administration
HMO Claims Processing, Capitation, NHIS Liaison, Private HMO Liaison, Medical Billing, Patient Record Management, Public Health Knowledge, Health Systems Knowledge, Eligibility Verification, Claims Follow-up, Claims Auditing, Claims Reconciliation, Workplace Compliance, Data Protection Standards.
Administrative Support
HR Administrative Support, Employee Onboarding, Scheduling, Document Control, Paper Filing, Electronic Filing, Office Coordination, Expense Tracking, Employee File Management.
Customer Service & Communication
Client Interaction, Customer Service, Strong Communication, Client Engagement, Dispute Resolution.
Technical Proficiency
Microsoft Excel, Digital Documentation, Microsoft Office Suite, EHR Systems, Record Software, Data Entry.
Organizational & Project Management
Team Collaboration, Time Management, Multitasking, Organizational Abilities, Detail-Oriented.