Spearheaded the design and installation of critical mechanical building components, including plumbing, drainage, air conditioning, lift, and firefighting systems, ensuring compliance with industry standards and safety regulations.

Directed and supervised a team of work design engineers, overseeing project execution from conceptualization to completion, ensuring adherence to specifications and timelines.

Managed multiple concurrent mechanical engineering projects, optimizing resource allocation and workflow to deliver high-quality solutions for diverse building and construction initiatives.

Managed a high volume of inbound calls and live chat correspondences daily, efficiently resolving customer inquiries and providing comprehensive support for banking products.

Handled email correspondence with customers and conducted telemarketing for bank products, contributing to customer engagement and service delivery goals.

Resolved first-level customer complaints and escalated complex issues to appropriate units, maintaining a strong resolution rate on first contact and ensuring customer retention.

Placed outbound and follow-up calls to customers, verifying information and proactively addressing concerns to improve overall service quality and customer experience.

Lectured undergraduate students on advanced Engine Design principles and applications, preparing them for practical engineering challenges.

Developed and delivered comprehensive lesson plans on the principles of engine design, enhancing student comprehension and engagement with complex topics.

Assessed student performance through examinations and practical assignments, providing constructive feedback to improve learning outcomes and academic progression.

Operated and maintained conventional and CNC Lathe Machines, gaining practical experience in precision machining and fabrication techniques.

Applied AutoCAD and SolidWorks for machine design, contributing to the development of new equipment and component prototypes.

Participated in welding, fabrication, and foundry operations, enhancing practical skills in material processing and manufacturing techniques.

Acquired foundational knowledge in Basic Electrical and Electronics, Plastic Production/Recycling, Computer Installation, and Web Design/Software Development, broadening technical expertise.

Taught Senior Secondary Mathematics curriculum to a diverse student body, improving student understanding of complex mathematical concepts.

Compiled detailed lesson notes and instructional materials, enhancing the learning experience and supporting student academic progress.

Assessed students' level of performance through regular evaluations, providing targeted support and feedback to improve academic outcomes.